topic Re: Sagemcom FAST5364 making a ticking sound in Broadband

Sagemcom FAST5364 making a ticking sound

Cutie — Mon, 14 Nov 2022 12:54:54 GMT

Hi all! I've had a Sagemcom FAST5364 Router for about or at least a year now, but have recently noticed it's making a faint tick/click sound every two seconds, I found a post here regarding this in which it was said it isn't normal, it was however not determined whether it was a sign of impending failure or overheating, does anyone know or has had the same Router doing the same thing for a significant time without any problems?

Re: Sagemcom FAST5364 making a ticking sound

Debbie-TalkTalk — Mon, 14 Nov 2022 12:58:28 GMT

Hi Cutie

I can send you a replacement router, would you like me to arrange this?

Thanks

Re: Sagemcom FAST5364 making a ticking sound

Cutie — Mon, 14 Nov 2022 13:53:29 GMT

Hi Debbie, Thanks for your reply, If it's definitely abnormal for this particular Router to make this noise then I think a replacement might be best, Thank You. 🙂

Re: Sagemcom FAST5364 making a ticking sound

Debbie-TalkTalk — Mon, 14 Nov 2022 14:02:20 GMT

Hi Cutie

Thanks for your reply. My router doesn't make this sound so I think we should send the replacement.

The router is on its way, please allow 24-48hrs for this to arrive.

Please let us know how you get on.

Thanks

Re: Sagemcom FAST5364 making a ticking sound

Cutie — Mon, 14 Nov 2022 14:04:15 GMT

Many thanks Debbie. 🙂

Re: Sagemcom FAST5364 making a ticking sound

Debbie-TalkTalk — Mon, 14 Nov 2022 14:05:07 GMT

Hi Cutie

You're welcome 🙂

Debbie

Re: Sagemcom FAST5364 making a ticking sound

Debbie-TalkTalk — Thu, 17 Nov 2022 11:26:07 GMT

Hi Cutie

How are you getting on, have you received the replacement router?

Re: Sagemcom FAST5364 making a ticking sound

Cutie — Thu, 17 Nov 2022 19:38:16 GMT

Hi Debbie, Received the new Router but it also makes the same sound, I think it may just be a trait of this particular Router as I've found the issue is also mentioned in the article linked below, my Husband has emailed Sagemcom to see what they have to say about it.

https://rhyslolly.com/2020/12/10/talktalk-wifi-hub-sagemcom-fst-5364-review-test-and-tear-down/

Re: Sagemcom FAST5364 making a ticking sound

ferguson — Thu, 17 Nov 2022 20:26:51 GMT

That is curious. I have been using Sagemcom routers from TalkTalk over many years and have never noticed this. And trust me I am aurally acuitive enough for that to have bothered me! Perhaps you and the teardown guy have been unlucky? Are you plugging the unit into a single isolated power socket?

Re: Sagemcom FAST5364 making a ticking sound

Debbie-TalkTalk — Fri, 18 Nov 2022 06:02:18 GMT

Hi Cutie

Thanks for your reply.

I've also not experienced this issue with the Sagemcom hub.

Where is the router located?

Re: Sagemcom FAST5364 making a ticking sound

Cutie — Fri, 18 Nov 2022 12:23:57 GMT

Hi Debbie, It's located in the living room closest to the phone socket, the sound is very faint, you would have to be very close to the router with no background noise to hear it, it could've been doing it since I had it but I only just recently noticed when I was close to it at some point during the night when everything else was quiet.

Re: Sagemcom FAST5364 making a ticking sound

Cutie — Fri, 18 Nov 2022 12:26:04 GMT

No, it's plugged in to an extension lead with 3 other devices, the sound is very faint, you would have to be very close to the router with no background noise to hear it.

Re: Sagemcom FAST5364 making a ticking sound

Debbie-TalkTalk — Fri, 18 Nov 2022 13:02:47 GMT

Hi Cutie

Thanks for your reply.

I will have a listen to mine tonight to see if it makes any noise and let you know.

If the sound is very faint and can't be heard over other sounds, then I wouldn't worry too much.

Thanks

Re: Sagemcom FAST5364 making a ticking sound

Cutie — Fri, 18 Nov 2022 18:09:45 GMT

No, I'm not very worried now I know other people have experienced the same sound without issues and a new one does it also. I just initially feared a failure or fire risk but I'm more at ease now, Thanks for your time regarding this.

Re: Sagemcom FAST5364 making a ticking sound

Debbie-TalkTalk — Mon, 21 Nov 2022 06:57:45 GMT

Hi Cutie

I've checked mine but I can't hear any ticking sounds.

If this sound does become any louder then please let us know.

Thanks again

Debbie 🙂

Re: Sagemcom FAST5364 making a ticking sound

Cutie — Mon, 21 Nov 2022 15:38:49 GMT

Hi Debbie, Ok, will do. 🙂