topic Wifi optimisation in Broadband

Wifi optimisation

Paul24 — Tue, 15 Nov 2022 08:26:49 GMT

Can the Wifi Optimisation be turned off on my line / router please? I'm trying to use a specific channel but it keeps on going back to default, and I can't see anything in the settings on my account or on the local router config pages. Thanks

Re: Wifi optimisation

Debbie-TalkTalk — Tue, 15 Nov 2022 08:31:02 GMT

Hi Paul

Please can you add your name and TalkTalk landline number to your Community Profile, I can then take a look at this for you.

Thanks

Re: Wifi optimisation

Paul24 — Tue, 15 Nov 2022 08:56:45 GMT

Hi Debbie,

I've updated my profile now, thanks for taking a look at this.

Re: Wifi optimisation

Debbie-TalkTalk — Tue, 15 Nov 2022 09:02:50 GMT

Hi Paul

Thank you 🙂

I have switched the WIFI optimisation off, please let us know how the connection compares.

Debbie

Re: Wifi optimisation

Debbie-TalkTalk — Wed, 16 Nov 2022 06:47:35 GMT

Hi Paul

How's the connection been since yesterday morning?

Thanks

Re: Wifi optimisation

Paul24 — Wed, 16 Nov 2022 08:50:04 GMT

Hi Debbie

It's been much better, stronger and no drop outs. Thanks again for the help.

Paul

Re: Wifi optimisation

Debbie-TalkTalk — Wed, 16 Nov 2022 09:09:37 GMT

Hi Paul

That's great news, thanks for letting us know 🙂

I have sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie