topic Re: Appalling internet and service in Broadband

Appalling internet and service

dedmans — Mon, 14 Nov 2022 17:36:07 GMT

As the title states. Had a TalkTalk chat days ago ref REP-12111193 and nothing has changed. Appalling service Long periods of no internet turn off Router foor 20 minutes and it sometimes returns with a flourish

Re: Appalling internet and service

Anonymous — Tue, 15 Nov 2022 07:08:18 GMT

Morning,

I'm sorry to hear this and I will take a look now. I've run a test on the line which has detected a loop fault which can sometimes be caused by internal wiring or equipment connected to the line. Does your main socket have a test socket please?

Thanks

Re: Appalling internet and service

dedmans — Tue, 15 Nov 2022 08:42:47 GMT

It has a plate that can be removed for the master socket. The thing is that now it is perfect and fast. Why are there periods say this afternoon maybe when it fails almost completely. It is pouring outside and no component has been tampered with yet randomly over the last few days this issue has been happening

Re: Appalling internet and service

dedmans — Tue, 15 Nov 2022 08:45:46 GMT

It has a front plate that can be removed for access to the master socket. Now everything is perfect and fast. Why over the last few days is it that randomly say this afternoon it might almost loose connection completely.

Re: Appalling internet and service

Karl-TalkTalk — Tue, 15 Nov 2022 09:59:20 GMT

Tests are still failing, does the home phone have a clear dial tone or is there any noise on the line.

Karl.

Re: Appalling internet and service

dedmans — Tue, 15 Nov 2022 10:21:27 GMT

It is clear and no crackling and is the first thing I always check

Re: Appalling internet and service

Karl-TalkTalk — Tue, 15 Nov 2022 10:57:39 GMT

OK, the test fails in or near the property. The reason we ask to test at the test socket is to rule out any internal issues. The test socket is the Openreach demarcation point. Charges can be incurred if the fault is caused by something you have connected to the line.

Before proceeding to an engineer. would you like to try another router ?

Thanks

Karl.

Re: Appalling internet and service

dedmans — Tue, 15 Nov 2022 11:08:14 GMT

That seems like a good idea as it has been here for quite a while

Re: Appalling internet and service

Karl-TalkTalk — Tue, 15 Nov 2022 11:14:20 GMT

A new router is on the way for testing.

Regards,

Karl.

Re: Appalling internet and service

dedmans — Fri, 18 Nov 2022 13:36:39 GMT

When is it arriving and by what method please

Re: Appalling internet and service

Chris-TalkTalk — Fri, 18 Nov 2022 14:38:29 GMT

Hi dedmans,

The router will be delivered by Yodel and should arrive within 5 working days. Please let us know if you need any further assistance

Chris

Re: Appalling internet and service

dedmans — Fri, 18 Nov 2022 16:14:58 GMT

Evri delivered to my neighbour. Attached, the speed of download has doubled.

Thank you

Re: Appalling internet and service

Anonymous — Mon, 21 Nov 2022 06:39:23 GMT

Morning,

Thanks for the update and I'm glad to hear that the speeds have improved 🙂

Thanks