topic Re: Firmware update needed? in Broadband

Firmware update needed?

firepit — Mon, 14 Nov 2022 20:18:17 GMT

Hi,

I'm experiencing what appears to be a known TT problem, in that I cannot add any port forwarding nor can I make any firewall port changes. I'm trying to see internal CCTV from the Internet" This was working before I upgraded to the new Sagecom FAST5364 3.00 (Software SG4K100136) When ever I try to add a rule or make a change I get an error message "something wrong happened"

I've seen a few other mentions that this may be a known problem if your network is setup as something like 192.168.0.1 - 254 which mine is!! because have have a second router with a network using 192.168.1.1 already. (configured from the TT modem via cable to the WAN port of an ASUS router)

https://community.talktalk.co.uk/t5/Broadband/Fast-5364-port-forwarding-error/td-p/2627018

So does anyone know if this is fixed in a new firmware release? Or should I change the ip ranges around so the TT has 1.1 and the Asus uses 0.1?? Would that work.

Cheers,

Paul.

Re: Firmware update needed?

Debbie-TalkTalk — Tue, 15 Nov 2022 06:54:32 GMT

Hi Paul

I'm not sure if this fix is included but I can update the firmware for you. When would be the best time to do this?

We advise to leave the router switched on without being rebooted whilst we update the FW.

Thanks

Debbie

Re: Firmware update needed?

firepit — Tue, 15 Nov 2022 09:18:31 GMT

Hi Debbie, Much appreciated. You can do it anytime as it is permanently on.

Will you be able to do it today?

Re: Firmware update needed?

Chris-TalkTalk — Tue, 15 Nov 2022 09:30:37 GMT

Yes, we can update your firmware now if you like, is this OK?

Chris

Re: Firmware update needed?

firepit — Tue, 15 Nov 2022 09:32:44 GMT

yes that's good, please go ahead.

Re: Firmware update needed?

Chris-TalkTalk — Tue, 15 Nov 2022 09:40:02 GMT

OK, I'll update your firmware now, please don't switch off your router

Re: Firmware update needed?

firepit — Tue, 15 Nov 2022 11:04:34 GMT

Hi Chris, were you able to do it?

Re: Firmware update needed?

Chris-TalkTalk — Tue, 15 Nov 2022 11:33:46 GMT

Yes, the firmware is now updated 🙂

Chris

Re: Firmware update needed?

firepit — Tue, 15 Nov 2022 12:39:41 GMT

Thanks Chris. I can now see the new firmware number. However the original issue is still there in that I cannot add a port forward rule.

Re: Firmware update needed?

firepit — Tue, 15 Nov 2022 12:41:48 GMT

It's stopping me from making any network changes whatsoever. So here I tried to set a Pi as a DMZ but that also fails.

Re: Firmware update needed?

Chris-TalkTalk — Tue, 15 Nov 2022 12:45:24 GMT

Could you try rebooting the router and then retest

Thanks

Chris

Re: Firmware update needed?

firepit — Tue, 15 Nov 2022 12:54:10 GMT

Rebooted and retried but I am still getting exactly the same messages

Re: Firmware update needed?

Chris-TalkTalk — Tue, 15 Nov 2022 13:14:44 GMT

OK could you try resetting the router to factory default settings and let us know how you get on

Thanks
Chris

Re: Firmware update needed?

firepit — Tue, 15 Nov 2022 13:17:04 GMT

Ok I will give that a go. I'll let you know when I am done.

Re: Firmware update needed?

Anonymous — Tue, 15 Nov 2022 13:21:34 GMT

Hi,

Ok thank you 🙂

Thanks

Re: Firmware update needed?

firepit — Tue, 15 Nov 2022 16:51:32 GMT

I’ve managed to get it reset and my network all reconnected.

I can now make additions to the port forwarding and firewall settings which stick without error messages.

tomorrow I’ll check if that functionality is actually working.

cheers,

paul.

Re: Firmware update needed?

Debbie-TalkTalk — Wed, 16 Nov 2022 06:20:14 GMT

Hi Paul

Thanks for your reply.

Please let us know how you get on.

Debbie

Re: Firmware update needed?

firepit — Wed, 16 Nov 2022 20:10:21 GMT

Hi Debbie, I have got it all working now, so I can see my cctv externally as before.

I can't say whether the firmware upgrade was absolutely needed along with the "factory reset" back to the default 1.1 network config or not, because we did the update first and it didn't solve the problem on its own.

Many thanks for the teams assistance.

Paul.

Re: Firmware update needed?

Anonymous — Thu, 17 Nov 2022 06:37:05 GMT

Morning,

I'm really glad to hear this and thanks for confirming 🙂

Thanks