topic Re: Diasble Wi-Fi Optimisation on my Sagecom router please in Broadband

Diasble Wi-Fi Optimisation on my Sagecom router please

mshaun55 — Sun, 13 Nov 2022 13:19:58 GMT

Please can someone disable Wi-Fi Optimisation on my Sagecom router?

Re: Diasble Wi-Fi Optimisation on my Sagecom router please

Skynet_TX — Sun, 13 Nov 2022 17:27:29 GMT

Hi @mshaun55,

The support team here will be able to do this for you when they return tomorrow.

Re: Diasble Wi-Fi Optimisation on my Sagecom router please

Debbie-TalkTalk — Mon, 14 Nov 2022 07:04:41 GMT

Hi mshaun55

The WIFI optimisation has been switched off, please let us know how the connection compares.

Thanks

Debbie

Re: Diasble Wi-Fi Optimisation on my Sagecom router please

Debbie-TalkTalk — Wed, 16 Nov 2022 06:56:02 GMT

Hi mshaun55

How's the connection been since the WIFI optimisation was switched off?

Thanks

Re: Diasble Wi-Fi Optimisation on my Sagecom router please

mshaun55 — Fri, 18 Nov 2022 13:14:05 GMT

The connection is a lot better thanks.

I do have a question. Is it not possible to switch off Wi-Fi optimisation for all users? It seems like a large number of users request for this to be disabled. I was thinking it may be worth swapping this around so users have to request for Wi-Fi optimisation to be switched on instead.

Re: Diasble Wi-Fi Optimisation on my Sagecom router please

Debbie-TalkTalk — Fri, 18 Nov 2022 13:18:17 GMT

Hi mshaun55

Thanks for your reply and I'm glad to hear that the connection has improved.

The WIFI optimisation is enabled on all lines unless the customer specifically requests for this to be switched off. I will however pass on your comments to our Products Team.

Thanks again.

Debbie