topic No service, router in boot cycle in Broadband

No service, router in boot cycle

redjack — Sat, 19 Nov 2022 08:23:08 GMT

My router is unable to connect, it is in a constant cycle.

Checks show no service disruption in my area.

Please help resolve.

Thank you

Re: No service, router in boot cycle

Gliwmaeden2 — Sat, 19 Nov 2022 08:40:16 GMT

No staff on here at weekends, @redjack.

Try to reach technical support on 03451 720088, after 9am today.

Re: No service, router in boot cycle

Anonymous — Mon, 21 Nov 2022 07:06:49 GMT

Morning,

I'm sorry for the delay. Have you been in contact with our Tech Support Team or do you still need assistance with this?

Thanks

Re: No service, router in boot cycle

redjack — Mon, 21 Nov 2022 08:04:17 GMT

Good morning,

Thank you for your message.

I certainly do need help with this.

I telephoned the tech support and automated message stated it was in progress. Also on my account states engineer investigating.

But I have not spoken with anyone, and obviously in desperate need to restore service ASAP.

Thank you.

Re: No service, router in boot cycle

Debbie-TalkTalk — Mon, 21 Nov 2022 09:03:37 GMT

Hi redjack

I'm sorry to hear this. I can see that this fault has been passed to Openreach and they have advised that this fault is scheduled for 21 Nov-22 for a line engineer to investigate.

I will check on this fault again later this afternoon for additional updates.

Thanks

Debbie

Re: No service, router in boot cycle

Karl-TalkTalk — Mon, 21 Nov 2022 15:17:28 GMT

We've checked again, still with Openreach and no further updates as yet. We will check again tomorrow.

Karl.

Re: No service, router in boot cycle

Karl-TalkTalk — Tue, 22 Nov 2022 06:27:27 GMT

Latest update from this morning. Slight delay due to heavy workload in the area, this is due to be scheduled to an engineer today and openreach are asking we follow up tomorrow.

Thanks

Karl.

Re: No service, router in boot cycle

redjack — Tue, 22 Nov 2022 12:41:10 GMT

Thank you for your good communication. Hopefully all will be restored soon as it is impacting my business.

Re: No service, router in boot cycle

Karl-TalkTalk — Tue, 22 Nov 2022 12:42:29 GMT

No Problem 🙂

I'll check later today and in the morning.

Karl

Re: No service, router in boot cycle

Debbie-TalkTalk — Wed, 23 Nov 2022 06:37:09 GMT

Hi redjack

This fault is still with Openreach. I will contact Openreach again this morning for an update.

Thanks

Debbie

Re: No service, router in boot cycle

Debbie-TalkTalk — Wed, 23 Nov 2022 08:55:51 GMT

Hi redjack

I have spoken to Openreach and they have advised that the engineers are already in line to pick up the job, the delay is due to the high workload in the area and they have asked us to check for updates on 28/11 (this may be resolved before this date)

Thanks again.

Re: No service, router in boot cycle

Debbie-TalkTalk — Thu, 24 Nov 2022 07:41:48 GMT

Hi redjack

Openreach have now advised that the fault is scheduled for 25 Nov-22, for a line engineer to investigate further.

I will continue to monitor for updates.

Thanks again.

Re: No service, router in boot cycle

redjack — Thu, 24 Nov 2022 12:21:14 GMT

Hi Debbie,

Your communication is much appreciated.

My concern is the same response that you are getting from Opentrach with a different time frame on each occasion.

We will have been off line for a week on Saturday, and previously stated this has impacted my business.

An engineer from Openreach to investigate tomorrow, a Friday.

I don't hold out much hope for reconnection before Monday!

Do you have any information regarding what has caused this drop out or has nothing been done at all?

Thanks

Re: No service, router in boot cycle

Debbie-TalkTalk — Thu, 24 Nov 2022 12:28:36 GMT

Hi redjack

Apologies for the delays.

Openreach advised that the delays are due to a busy workload in this area. They are trying to get an engineer assigned as soon as possible and hopefully the engineer will be able to investigate tomorrow.

Re: No service, router in boot cycle

redjack — Fri, 25 Nov 2022 15:53:57 GMT

I managed to borrow an old router and today found the time to run a few tests.

After all this time it seems the TalkTalk router is faulty.

I am able to get a broadband connection on the old router.

Therefore please send your latest router to replace this faulty one.

I look forward to hearing from you in due course.

Re: No service, router in boot cycle

redjack — Sat, 26 Nov 2022 17:44:45 GMT

Openteach engineer came today.

Confirmed faulty router.

Please confirm with Openreach and supply your latest router

Many thanks

Re: No service, router in boot cycle

Debbie-TalkTalk — Mon, 28 Nov 2022 07:23:26 GMT

Hi redjack

The router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie

Re: No service, router in boot cycle

Debbie-TalkTalk — Thu, 01 Dec 2022 07:50:24 GMT

Hi redjack

Have you received the replacement router?

Thanks

Debbie

Re: No service, router in boot cycle

redjack — Thu, 01 Dec 2022 10:13:00 GMT

Good morning Debbie,

The new router was delivered last night.

Have connected up this morning and all seems well.

Though this was a router issue, interestingly Openreach who came out on Saturday, said this was an external fault caused by installation of cabling by the company Swish!

Perhaps this was two issues, who am I to argue, anyway all is operational again.

Many thanks to you and your teams communication and resolution in respect of the fault/s.

All the best.

Re: No service, router in boot cycle

Debbie-TalkTalk — Thu, 01 Dec 2022 10:19:05 GMT

Hi redjack

I'm so glad to hear that the connection is now working ok.

If you do experience any further issues then please let us know.

I have sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie