topic Re: Disable Wifi Optimisation in Broadband

Disable Wifi Optimisation

jamesmward — Fri, 18 Nov 2022 10:40:20 GMT

Apparently I can request the auto optimisation on the TalkTalk router is remotely disabled? If this is true, can this please be disabled as it does not work and results in non optimal channel usage.

Kind regards,

James

Re: Disable Wifi Optimisation

Chris-TalkTalk — Fri, 18 Nov 2022 10:48:21 GMT

Hi James,

Yes we can do this for you, do you have the Sagemcom router?

Chris

Re: Disable Wifi Optimisation

jamesmward — Sat, 19 Nov 2022 10:33:24 GMT

Hi Chris,

Yes, a Sagemcom Fast 5364-3.T8 running firmware SG4K100136.

The router consistently switches from channel 52 (80 MHz channel width) back to the heavily congested channel 48 overnight. I don't think this is a DFS issue the router stays on channel 52 all day without issue once manually set back.

Kind regards,

James

Re: Disable Wifi Optimisation

Debbie-TalkTalk — Mon, 21 Nov 2022 07:00:12 GMT

Hi James

Apologies for this.

I have switched the WIFI optimisation off, please let us know how the connection compares.

Thanks

Debbie

Re: Disable Wifi Optimisation

Debbie-TalkTalk — Fri, 25 Nov 2022 08:09:35 GMT

Hi James

How's the connection been since the WIFI optimisation was switched off?

Thanks

Re: Disable Wifi Optimisation

jamesmward — Fri, 25 Nov 2022 21:08:57 GMT

Hi Debbie,

You have changed my world! OK, maybe that's a bit OTT, but you have definitely saved the router from being torn out and thrown in the bin.

It has been sat nicely on channel 52 all week without complaint. Please can you kindly ask the devs to disable the "optimisation" by default, or at least give an option to toggle it off in the GUI.

Kind regards,

James

Re: Disable Wifi Optimisation

Debbie-TalkTalk — Mon, 28 Nov 2022 06:42:40 GMT

Hi James

I'm so glad to hear this 🙂

I have passed on your feedback to our Products Team.

I've also sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie