topic BroadBand connection suddenly spiking and dropping in Broadband

BroadBand connection suddenly spiking and dropping

NathanGray — Sun, 20 Nov 2022 13:53:00 GMT

Hi there, ever since yesterday I have noticed something quite out of the ordinary happening with our wifi connection. It has been fine for months and I would say close to perfect, but ever since yesterday it has been having these quick spikes kicking us off things that we are using and our MS on certain applications like discord going to over 5000.

I was just wanting to know if there's an issue going on in my area? or just in general as I cannot get onto the live chat to talk about the issue as it is telling me that all the Agents are busy.

It is not just contained to one of my devices either, it seemingly effect's every device in the house at once during one of these spikes.

Re: BroadBand connection suddenly spiking and dropping

NathanGray — Sun, 20 Nov 2022 17:12:27 GMT

Just as an update this is still an issue.

I went to check my routers Maintenace logs and it has

Date/Time : 20.11.2022 16:36:57
Severity: warning
Module: DHCPC
message: WAN DHCP client(1) stopped

Re: BroadBand connection suddenly spiking and dropping

NathanGray — Mon, 21 Nov 2022 07:12:53 GMT

Iv tried resetting the gateway on my router and rebooting it to no luck, I'm really not sure what else I can do.

Re: BroadBand connection suddenly spiking and dropping

Anonymous — Mon, 21 Nov 2022 07:19:27 GMT

Hello,

I'm sorry for the delay. Is your router currently switched off?

Thanks

Re: BroadBand connection suddenly spiking and dropping

NathanGray — Mon, 21 Nov 2022 07:23:10 GMT

Good morning

My router is currently switched on

Re: BroadBand connection suddenly spiking and dropping

NathanGray — Mon, 21 Nov 2022 08:04:32 GMT

We usually always have it turned on because it's recommended to do so if I'm thinking correctly.

Re: BroadBand connection suddenly spiking and dropping

Debbie-TalkTalk — Mon, 21 Nov 2022 08:24:46 GMT

Hi Nathan

Thanks for your reply.

I've completed a line test which is clear. Would you like me to send a replacement router for testing so we can rule this out?

Re: BroadBand connection suddenly spiking and dropping

NathanGray — Mon, 21 Nov 2022 09:48:35 GMT

Hi there, that would be splendid.

We are currently on the full fibre plan with the sagecom router, although I'm not sure what model we are meant to have.

Would you be able to check that for me too if possible? We've had a few salesmen from talk talk come around and talk about the new WiFi 6 one on the full fibre plan so it's confused me a little bit too.

But we are currently using the Sagecom Talk Talk router.

Re: BroadBand connection suddenly spiking and dropping

Debbie-TalkTalk — Mon, 21 Nov 2022 09:49:42 GMT

Hi Nathan

This would be a Sagemcom WIFI hub, will this be ok?

Re: BroadBand connection suddenly spiking and dropping

NathanGray — Mon, 21 Nov 2022 10:08:52 GMT

Yeah that would be fantastic, thanks.

Re: BroadBand connection suddenly spiking and dropping

Debbie-TalkTalk — Mon, 21 Nov 2022 10:22:04 GMT

Hi Nathan

The router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks again,

Debbie

Re: BroadBand connection suddenly spiking and dropping

NathanGray — Mon, 21 Nov 2022 16:14:24 GMT

Awesome, will do.

Re: BroadBand connection suddenly spiking and dropping

Karl-TalkTalk — Tue, 22 Nov 2022 06:13:44 GMT

Give us a nudge when the router has arrived and is connected and we can see how things look from here 🙂

Thanks

Karl.

Re: BroadBand connection suddenly spiking and dropping

NathanGray — Tue, 22 Nov 2022 09:43:56 GMT

Hi Karl, we are just waiting for the router to arrive, I'll definitely let you guys know how it fairs when it gets here.

Just following up on what could be the cause of the issue on our current one.

When the internet disconnects I usually go into the router settings to check the error logs.

The disconnection is always followed by this warning at the exact same time. Hoping the new router will fix it.

Re: BroadBand connection suddenly spiking and dropping

Karl-TalkTalk — Tue, 22 Nov 2022 09:44:31 GMT

OK, we can see if these warnings are clear in the logs of the new router.

Karl

Re: BroadBand connection suddenly spiking and dropping

NathanGray — Tue, 22 Nov 2022 09:48:41 GMT

Alright thanks, I'll let you guys know when it's arrived and connected up.

👍

Re: BroadBand connection suddenly spiking and dropping

Karl-TalkTalk — Tue, 22 Nov 2022 09:52:01 GMT

No Problem 🙂

Karl

Re: BroadBand connection suddenly spiking and dropping

NathanGray — Wed, 23 Nov 2022 21:56:40 GMT

Hi Karl, new router arrived.

I'm going to test it for a couple of days to see if the connection is any better.

Re: BroadBand connection suddenly spiking and dropping

Anonymous — Thu, 24 Nov 2022 06:34:21 GMT

Morning,

Thanks for confirming and we'll check back in with you on Monday to see how the stability has been.

Thanks

Re: BroadBand connection suddenly spiking and dropping

Anonymous — Mon, 28 Nov 2022 06:36:35 GMT

Morning,

Just checking back in to see how the stability of the connection has been over the weekend?

Thanks 🙂