topic Re: Can't connect to my work VPN since i had the free upgrade to full fibre in Broadband

Can't connect to my work VPN since i had the free upgrade to full fibre

Fairydust444 — Thu, 17 Nov 2022 16:50:48 GMT

I can no longer connect to my work VPN since being upgraded to the full fibre. I have spent hours on Web chat with talktalk to no avail. My IT department have remoted in to my laptop and checked everything is correct which it is. I even asked for an older style router which I had used before but that has arrived today and still won't connect. Any suggestions anyone.

Re: Can't connect to my work VPN since i had the free upgrade to full fibre

Debbie-TalkTalk — Fri, 18 Nov 2022 06:46:32 GMT

Hi Fairydust444

Apologies for this.

Please can you add your name and TalkTalk landline/account number to your Community Profile.

We can then take a look at this for you.

Thanks

Debbie

Re: Can't connect to my work VPN since i had the free upgrade to full fibre

Fairydust444 — Sun, 20 Nov 2022 16:07:34 GMT

It should be there now.

Re: Can't connect to my work VPN since i had the free upgrade to full fibre

Debbie-TalkTalk — Mon, 21 Nov 2022 07:17:26 GMT

Hi Fairydust444

Thank you. I will need to make a change to your router firmware.

I will post back here to confirm once this has been completed.

Thanks again.

Debbie

Re: Can't connect to my work VPN since i had the free upgrade to full fibre

Debbie-TalkTalk — Mon, 21 Nov 2022 09:12:56 GMT

Hi Fairydust444

The change has been made to your router firmware, please can you retest?

Thanks

Debbie

Re: Can't connect to my work VPN since i had the free upgrade to full fibre

Fairydust444 — Mon, 21 Nov 2022 15:53:08 GMT

Thank you so much, that is all working now.

Re: Can't connect to my work VPN since i had the free upgrade to full fibre

Karl-TalkTalk — Mon, 21 Nov 2022 15:56:07 GMT

glad our team could help.

Regards,

Karl.