topic Re: Broadband dropping in Broadband

Broadband dropping

Palmer0101 — Mon, 21 Nov 2022 12:50:52 GMT

Over the last few weeks I'm noticing when ever it rains or overly windy my internet connection constantly drops. I don't notice any of this when the weather isn't bad. Any advice?

Re: Broadband dropping

Debbie-TalkTalk — Mon, 21 Nov 2022 12:57:53 GMT

Hi Palmer0101

I'm sorry to hear this.

I've completed a line test which has detected a potential fault.

Are you experiencing any faults with the landline service when making calls? (noise)

Is the router at the test socket at the moment?

Re: Broadband dropping

Palmer0101 — Mon, 21 Nov 2022 13:31:49 GMT

No it's not in the test socket and yeah I can hear noise when making a call.

Re: Broadband dropping

Debbie-TalkTalk — Mon, 21 Nov 2022 13:39:25 GMT

Hi Palmer0101

Would it be ok to connect the router at the test socket so I can run one more line test?

I can then pass this over to Openreach if the same fault is detected.

Thanks

Re: Broadband dropping

Palmer0101 — Mon, 21 Nov 2022 13:46:15 GMT

go ahead, Ive just connected it to the test socket.

Re: Broadband dropping

Debbie-TalkTalk — Mon, 21 Nov 2022 13:54:23 GMT

Hi Palmer0101

Thank you. The line test is detecting the same fault so I have passed this straight over to Openreach to be investigated by a line engineer.

We should receive further updates from Openreach within the next 48-72hrs. I will also monitor for additional updates.

Thanks again.

Debbie

Re: Broadband dropping

Palmer0101 — Mon, 21 Nov 2022 13:56:42 GMT

Thank you. Shall I leave it in the test socket ?

Re: Broadband dropping

Debbie-TalkTalk — Mon, 21 Nov 2022 14:01:49 GMT

Hi Palmer0101

You can connect the router in your usual set up if you would prefer.

Thanks

Debbie

Re: Broadband dropping

Palmer0101 — Mon, 21 Nov 2022 14:05:47 GMT

Okay. Thank you.

Re: Broadband dropping

Debbie-TalkTalk — Mon, 21 Nov 2022 14:06:26 GMT

No problem 🙂

Debbie

Re: Broadband dropping

Debbie-TalkTalk — Tue, 22 Nov 2022 07:04:20 GMT

Hi Palmer0101

I've checked and this fault is still with Openreach, no additional updates provided at the moment.

I will continue to monitor this.

Thanks

Debbie

Re: Broadband dropping

Palmer0101 — Tue, 22 Nov 2022 13:27:39 GMT

Thank you for the update.

Re: Broadband dropping

Debbie-TalkTalk — Tue, 22 Nov 2022 13:31:04 GMT

Hi Palmer0101

Openreach have now closed the fault as resolved.

Please can you monitor the connection and let us know how it compares.

Thanks

Debbie

Re: Broadband dropping

Palmer0101 — Tue, 22 Nov 2022 13:35:46 GMT

Okay thanks. I will monitor it.

Re: Broadband dropping

Debbie-TalkTalk — Tue, 22 Nov 2022 13:36:43 GMT

Hi Palmer0101

Thank you, please let us know how you get on.

Debbie 🙂

Re: Broadband dropping

Debbie-TalkTalk — Wed, 23 Nov 2022 10:30:04 GMT

Hi Palmer0101

How was the connection last night?

Re: Broadband dropping

Palmer0101 — Wed, 23 Nov 2022 15:04:51 GMT

I have noticed no issues with the connection so far.

Re: Broadband dropping

Karl-TalkTalk — Wed, 23 Nov 2022 15:22:36 GMT

No Problem 🙂

Continue to monitor, and if there are aby disruptions to the connection, just flag here.

Karl.

Karl

Re: Broadband dropping

Anonymous — Fri, 25 Nov 2022 09:23:55 GMT

Morning,

Just checking back in to see if the stability is still ok since your last post?

Thanks

Re: Broadband dropping

Palmer0101 — Fri, 25 Nov 2022 10:31:56 GMT

All good thanks, no issues to report.