topic Re: SG4K100130 firmware upgrade request in Broadband

SG4K100130 firmware upgrade request

dawsont — Tue, 22 Nov 2022 09:39:50 GMT

Please can someone contact me to facilitate the upgrade of my router's firmware from SG4K100130 to more recent version?

Thank you

Re: SG4K100130 firmware upgrade request

Chris-TalkTalk — Tue, 22 Nov 2022 09:41:38 GMT

Hi dawsont,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris

Re: SG4K100130 firmware upgrade request

dawsont — Tue, 22 Nov 2022 10:18:10 GMT

Thanks Chris, I have added information to my community profile as requested.

Re: SG4K100130 firmware upgrade request

Chris-TalkTalk — Tue, 22 Nov 2022 10:24:06 GMT

Thanks for updating your profile. I'm unable to communicate with your router at the moment so if it's convenient, could you switch it off and leave it off for at least 30 minutes then switch back on and let me know when you've done this

Thanks

Chris

Re: SG4K100130 firmware upgrade request

dawsont — Tue, 22 Nov 2022 10:46:30 GMT

Hi Chris

I've added this information as requested, can you see it OK your end?

Thanks

Re: SG4K100130 firmware upgrade request

Chris-TalkTalk — Tue, 22 Nov 2022 10:47:41 GMT

Yes thanks, have you seen my previous post?

Chris

Re: SG4K100130 firmware upgrade request

dawsont — Tue, 22 Nov 2022 11:40:52 GMT

Hi Chris, yes - I'll switch the router off at noon and will restart it at 12:30. I've also relaxed the router's firewall settings incase that's affecting connectivity from your side (now set to low).

Re: SG4K100130 firmware upgrade request

Chris-TalkTalk — Tue, 22 Nov 2022 11:56:56 GMT

OK thanks 🙂

Re: SG4K100130 firmware upgrade request

dawsont — Tue, 22 Nov 2022 12:33:09 GMT

All back up, ready when you are 🙂

Re: SG4K100130 firmware upgrade request

Chris-TalkTalk — Tue, 22 Nov 2022 12:55:19 GMT

OK, I'll update your firmware now, please don't switch off your router

Chris

Re: SG4K100130 firmware upgrade request

dawsont — Tue, 22 Nov 2022 13:16:10 GMT

Received and restarted fine, thank you very much Chris!

Re: SG4K100130 firmware upgrade request

Chris-TalkTalk — Tue, 22 Nov 2022 13:17:16 GMT

No problem 🙂