topic Re: Cancellation of Talk Talk Service in Broadband

Cancellation of Talk Talk Service

Brian91 — Tue, 22 Nov 2022 12:29:55 GMT

My mother has cancelled her TT service, but it is not clear from her TT account that TT have logged this. There was a cancellation notice on her account a week ago but that has disappeared. The account suggestes that TT intend to continue to take money off her by direct debit even though she has told TT to cancel her service. Can I cancel my mother's direct debit with the bank even though TT seem unable to update her account?

Re: Cancellation of Talk Talk Service

fr8ys — Tue, 22 Nov 2022 15:57:44 GMT

You should never cancel a Direct Debit as it can cause you all sorts of issues later on including penalty fees being added for late payment and it may affect your credit rating too. You are covered by the DD guarantee so should get your money back.

You are in the staff's queue for a response.
For a quicker reply can you please ensure you have your mother's account information up to date in your profile under private notes so her account can be traced. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info

Please post back when done.
Thank you

Re: Cancellation of Talk Talk Service

Arne-TalkTalk — Tue, 29 Nov 2022 10:45:51 GMT

Hi Brian91

Can you add your mothers account number to your community profile, and I can check.

Thank you.