topic Re: Can't Connect to Wotk VPN in Broadband

Can't Connect to Wotk VPN

AdamCastle — Thu, 24 Nov 2022 15:05:04 GMT

I can't connect to my work VPN, and I can tell that the issue is to do with TalkTalk as it works fine when I hotspot from my phone.

Re: Can't Connect to Wotk VPN

Chris-TalkTalk — Thu, 24 Nov 2022 15:08:19 GMT

Hi Adam,

Has it only just stopped working? Which router do you have?

Chris

Re: Can't Connect to Wotk VPN

AdamCastle — Thu, 24 Nov 2022 15:15:06 GMT

Hi, I've just started working from this location and it hasn't worked yet. The router Device Ver is FAST 5364-3. T8

Re: Can't Connect to Wotk VPN

Chris-TalkTalk — Thu, 24 Nov 2022 15:20:56 GMT

OK, could you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks
Chris

Re: Can't Connect to Wotk VPN

AdamCastle — Thu, 24 Nov 2022 15:33:31 GMT

Hi Chris, that's all done now

Re: Can't Connect to Wotk VPN

Chris-TalkTalk — Thu, 24 Nov 2022 15:37:49 GMT

OK thanks. We can try updating your firmware, would you like to give this a try?

Chris

Re: Can't Connect to Wotk VPN

AdamCastle — Thu, 24 Nov 2022 15:51:12 GMT

That would be great, thank you

Re: Can't Connect to Wotk VPN

Chris-TalkTalk — Thu, 24 Nov 2022 15:53:43 GMT

Would you like me to do it now, it will take up to 10 minutes to complete?

Chris

Re: Can't Connect to Wotk VPN

AdamCastle — Thu, 24 Nov 2022 15:58:02 GMT

Yes please, will that mean the router goes offline? And do you have all of the details you need?

Re: Can't Connect to Wotk VPN

Karl-TalkTalk — Thu, 24 Nov 2022 16:01:09 GMT

update on its way, the router will drop offline for a couple of minutes while it updates.

Karl.

Re: Can't Connect to Wotk VPN

Karl-TalkTalk — Thu, 24 Nov 2022 16:04:54 GMT

All done, router now showing version 158.

Karl.

Re: Can't Connect to Wotk VPN

AdamCastle — Thu, 24 Nov 2022 16:05:12 GMT

Brilliant, that did the trick.

Thank you!

Re: Can't Connect to Wotk VPN

Anonymous — Fri, 25 Nov 2022 09:13:12 GMT

Morning,

Thanks for confirming 🙂

Thanks