topic Re: Cannot VPN to my office using my Sagemcom Fast 5364 router in Broadband

Cannot VPN to my office using my Sagemcom Fast 5364 router

Tim_S — Thu, 24 Nov 2022 15:47:13 GMT

I have a Sagemcom Fast 5364 router that does not seem to allow VPN to my office. I have tried accessing through my mobile hot spot and this works fine but once on my routers network is fails to establish a remote connection.

Looking at other messages in the community it seems a different router is the answer?

If this is so then I think I need one.

Re: Cannot VPN to my office using my Sagemcom Fast 5364 router

KeithFrench — Thu, 24 Nov 2022 15:55:31 GMT

You need an update firmware version, not a knew router. I will ask TalkTalk to do this for you.

Re: Cannot VPN to my office using my Sagemcom Fast 5364 router

Karl-TalkTalk — Thu, 24 Nov 2022 15:57:33 GMT

Hi Tim,

Firmware update will knock you offline for up to 10 minutes - is it ok to do this now ?

Thanks

Karl.

Re: Cannot VPN to my office using my Sagemcom Fast 5364 router

Tim_S — Thu, 24 Nov 2022 16:20:32 GMT

Can this be done at 5pm.

Re: Cannot VPN to my office using my Sagemcom Fast 5364 router

Karl-TalkTalk — Thu, 24 Nov 2022 17:01:33 GMT

5pm - pushing this now.

Karl.

Re: Cannot VPN to my office using my Sagemcom Fast 5364 router

Tim_S — Thu, 24 Nov 2022 18:02:18 GMT

Well that's done the trick. Thanking you.

Re: Cannot VPN to my office using my Sagemcom Fast 5364 router

Debbie-TalkTalk — Fri, 25 Nov 2022 06:03:17 GMT

Hi Tim_S

That's great, thanks for letting us know 🙂

I have sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie