topic Re: Slow unresponsive buffering broadband/internet. in Broadband

Slow unresponsive buffering broadband/internet.

A5711 — Sun, 20 Nov 2022 16:51:35 GMT

My broadband service became very slow and unresponsive 10 days ago on 10 Nov 22.

I spoke to one of your advisers on 15 Nov 22, but it is still painfully slow and unresponsive.
Please send a new router to me.

Thanks.

Re: Slow unresponsive buffering broadband/internet.

Skynet_TX — Sun, 20 Nov 2022 17:29:57 GMT

Hi @A5711,

If you go to the Service Centre what does it show for your ‘Estimated Speed’ and your ‘Measured Speed’. If you run a speed test (ideally from both a wired and wireless device so that you can compare), how close are the speed test results to that ‘Measured Speed’.

If you have both 'wired' and 'wireless' devices, does the problem affect both ?

Do the light(s) on your router indicate the router is losing connection, or is it remaining connected ok, but things are just slower than normal ?

The TalkTalk Support Team on this community will be able to help, they will hopefully be able to respond to this post tomorrow.

Re: Slow unresponsive buffering broadband/internet.

A5711 — Sun, 20 Nov 2022 17:46:14 GMT

Thanks for your reply 👍
The Service Centre will not open, the page is unresponsive.

The router light is off most of the time.
I look forward to hearing from the Support Team tomorrow.

Re: Slow unresponsive buffering broadband/internet.

Anonymous — Mon, 21 Nov 2022 08:05:56 GMT

Morning,

I've run a test on the line which hasn't detected a fault and the connection stats look ok. Just to confirm, are you connected wired or wireless when you experience the buffering?

Thanks

Re: Slow unresponsive buffering broadband/internet.

A5711 — Mon, 21 Nov 2022 13:28:30 GMT

I am wireless connected, but I have also tried a wired connection.

Both methods are very slow, buffering and pages are unresponsive for long periods.

It has been this way for 11 days.

The router light is off.

Could you please send a new router.

Thank you.

Re: Slow unresponsive buffering broadband/internet.

Debbie-TalkTalk — Mon, 21 Nov 2022 13:37:16 GMT

Hi A5711

The replacement router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie

Re: Slow unresponsive buffering broadband/internet.

A5711 — Mon, 21 Nov 2022 13:51:08 GMT

Thanks Debbie

I'll let you know

Re: Slow unresponsive buffering broadband/internet.

Debbie-TalkTalk — Mon, 21 Nov 2022 13:54:59 GMT

Hi A5711

Thank you 🙂

Debbie

Re: Slow unresponsive buffering broadband/internet.

Debbie-TalkTalk — Thu, 24 Nov 2022 07:36:18 GMT

Hi A5711

How are you getting on, have you received the replacement router?

Thanks

Re: Slow unresponsive buffering broadband/internet.

A5711 — Thu, 24 Nov 2022 17:40:43 GMT

Hi Debbie,
Thank you for your message.
The replacement router was delivered yesterday 23 Nov 22, everything is now okay 👍
Will my bill be reduced, as the old router and service were faulty for 13 days?
Kind regards,
A5711

Re: Slow unresponsive buffering broadband/internet.

Gliwmaeden2 — Thu, 24 Nov 2022 18:09:36 GMT

These are the circumstances in which automatic compensation is paid, @A5711:

https://community.talktalk.co.uk/t5/Articles/About-your-auto-compensation-credit/ta-p/2326583

Slow speeds etc, not usually.

Re: Slow unresponsive buffering broadband/internet.

Debbie-TalkTalk — Fri, 25 Nov 2022 06:43:08 GMT

Hi A5711

I'm so glad to hear that this is now working ok 🙂

About your auto compensation credit