topic Re: Router broken. in Broadband

Router broken.

Onwoc — Fri, 25 Nov 2022 07:20:19 GMT

Hello. Earlier today I was struggling to get a connection to my pc. What I mean by this is I could not connect to the router, at all. None of my devices could. After countless restarts I figured the router could have been faulty as I was able to connect to my mobile hotspot mere instantly. As I was inspecting the router, I accidentally dropped it. My fault, I know. Since then, I have tried to switch the router on and off, unplugged and re-plugged every wire I could see coming out of the router and still nothing. I fear it is broken and need a new one.

There is no exterior damage, to what I can see anyway. Just no lights, no connection, no wifi.

Re: Router broken.

Onwoc — Fri, 25 Nov 2022 07:28:29 GMT

I should say, my router is the Huawei-DG8041W, but apparently you guys don't recognise that one anymore, or something.

Re: Router broken.

Debbie-TalkTalk — Fri, 25 Nov 2022 07:46:07 GMT

Hi Onwoc

I have ordered you a replacement router and a returns bag for your current one.

Please allow 24-48hrs for this to arrive.

Thanks

Debbie

Re: Router broken.

MartaG — Sun, 18 Dec 2022 14:20:09 GMT

Hi 🙂 just wondering if you could help me to with my broken router?

Thank you in advance.

Re: Router broken.

Gliwmaeden2 — Sun, 18 Dec 2022 14:43:35 GMT

Please just stick to your own thread, @MartaG.

Staff only reply to the original poster and are not back, anyway, till after the weekend.

Re: Router broken.

MartaG — Sun, 18 Dec 2022 14:48:37 GMT

Hi sorry I am new here, just thought that I can ask here Debbie for help.

Thank you for informing me that this doesn't work this way 🙂

Re: Router broken.

Debbie-TalkTalk — Mon, 19 Dec 2022 07:04:38 GMT

Hi @MartaG

I will take a look at your thread/topic now.

Thanks