topic Re: WiFi connection dropping on video calls in Broadband

WiFi connection dropping on video calls

shannon137 — Mon, 21 Nov 2022 15:09:24 GMT

We live in a relatively small flat, however when I am trying to go on Zoom calls for work the Wifi connection drops after a few minutes. I need to be sitting right next to the router in order to successfully make a video call. I would understand if we had a huge house but I'm only in the next room.

Are there any solutions to this? Do I need to buy a signal booster for each room of our flat?

Thanks!

Re: WiFi connection dropping on video calls

Karl-TalkTalk — Mon, 21 Nov 2022 15:19:32 GMT

So that I can locate your account on our system and pick this issue up for you, please can you add your Account number or Home phone number to your 'Community Profile'.

If you are a Full Fibre customer, please add your FTTP reference or FTTP order Number to your profile.

If you have difficulty providing the above information, please add the Account Holders name, House number and postcode to the Private Notes section that is located at the bottom of your 'Community Profile'

Thanks

Karl.

Re: WiFi connection dropping on video calls

Anonymous — Fri, 25 Nov 2022 09:35:05 GMT

Morning,

Do you still need assistance with this?

Thanks