topic Re: internet connection intermittent in Broadband

internet connection intermittent

Loz62 — Fri, 25 Nov 2022 14:20:06 GMT

For two weeks I have had an intermittent internet connection. I have spoken on the live chat to 6 different people and 2 on the telephone for a total of 7 hours and 25 minutes. Last night the person I was talking to hung up on me and my situation has still not been resolved. Line tests, router tests have been carried out I was also told to switch of the router and wait 30 mins then switch it back on.

I have since found when the router is switched off and on again, I get a internet connection which eventually drops out again after severl minutes. Can anyone help resolve this. Up until two weeks ago I have had no issues for the last 4 years!

Re: internet connection intermittent

Chris-TalkTalk — Fri, 25 Nov 2022 14:35:46 GMT

Hi Loz62,

I'm sorry to hear that you're experiencing problems with your service. Line test is passing, are you experiencing any problems with your telephone service, any noise on the line?

Chris

Re: internet connection intermittent

Anonymous — Tue, 29 Nov 2022 07:46:05 GMT

Morning,

How are you getting on? Do you still need assistance with this?

Thanks