topic Re: Problems At Night/Evening in Broadband

Problems At Night/Evening

BakesAvfc1 — Fri, 25 Nov 2022 20:53:25 GMT

Hi all,

I have noticed there’s been a lot of spikey lag in the evening and night time recently. Tonight I’ve had to reset the router altogether as the service ground to a halt.

I have looked into the router (Sagemcom Wi-Fi-Hub) stats which look odd. My downstream noise margin is showing as zero.

Any ideas how to sort this?

Cheers

Re: Problems At Night/Evening

Skynet_TX — Fri, 25 Nov 2022 21:14:23 GMT

Hi @BakesAvfc1,

I think the stats on that screen are often wrong, probably a bug with the latest version of firmware. The support team here will be back on Monday and may be able to run some checks on your line to see if they can see any issues.

It would be worth going to the Service Centre to ‘run a live connection test’ on your line, this will indicate if there is currently a fault affecting your service. You can also access this from the ‘My Account’ site.

Also, if you have a landline phone can you check to see if that is working normally (i.e. you have a clear dial tone and no noise on the line).

Re: Problems At Night/Evening

Anonymous — Mon, 28 Nov 2022 06:48:09 GMT

Morning,

I've run a test on the line now which hasn't detected a fault and the connection stats look ok. Can I just confirm, are you connected wired or wireless when this happens?

Thanks

Re: Problems At Night/Evening

BakesAvfc1 — Tue, 29 Nov 2022 21:53:54 GMT

Wireless but it’s happening all across the house. The channels are clear as well.

Re: Problems At Night/Evening

Anonymous — Wed, 30 Nov 2022 06:34:03 GMT

Morning,

Thanks for confirming. Would it be possible to test wired for a short period just so we can confirm if this is definitely linked to the wireless connection please?

Thanks

Re: Problems At Night/Evening

BakesAvfc1 — Wed, 30 Nov 2022 23:58:55 GMT

Might be able to try and give that a go tomorrow but it would be on a PlayStation at best.

Weird how it only happens on the evenings and the stats look weird to me (unless they are bugged as mentioned earlier).

Re: Problems At Night/Evening

Anonymous — Thu, 01 Dec 2022 06:08:56 GMT

Morning,

Ok thank you. It's just to confirm if this is related to the wireless as we can then offer more advice.

Thanks