topic Re: Order in Broadband

Order

Lynch93 — Tue, 29 Nov 2022 19:50:58 GMT

I placed an order on 16th November 2022 and technician was due out today but never came, i contacted talk talk support.. Sat on hold for 45 minutes, then the phone rang and was answered and nobody on the other side but I could hear myself through the microphone.

I have spent almost 5 hours on the phone last number of weeks trying to resolve issues with this order.

Can anybody check and complete the order or look into this?

Re: Order

Skynet_TX — Tue, 29 Nov 2022 20:44:13 GMT

Hi @Lynch93,

Are you an existing TalkTalk customer, or are you a new customer joining TalkTalk ?

Re: Order

Lynch93 — Tue, 29 Nov 2022 21:10:47 GMT

Hi @Skynet_TX it is a new customer account,

Re: Order

Skynet_TX — Tue, 29 Nov 2022 21:17:17 GMT

Ok, I'm not entirely sure what details the support team here might need to be able to help you, but if you can fill in your community profile with your personal details, and in the field called 'private notes' you could enter any reference / order number that you have, that might help the team here identify your order.

The support team here will be back tomorrow and will hopefully be able to help.

Re: Order

Arne-TalkTalk — Fri, 09 Dec 2022 10:55:47 GMT

Hi @Lynch93

Thanks for your post

I can look into this but first, can you please update your community profile to include:

Name

Telephone number or account number.

Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Regards