topic Re: VPN connection issue in Broadband

VPN connection issue

Zibby1 — Tue, 29 Nov 2022 20:50:06 GMT

Hi,

I have been unable to connect to my work VPN using the built-in Windows 11 VPN. I have verified that I can connect to my work VPN when I try it via O2 or any other WiFi. It's only the TalkTalk connection I have at home which does not successfully connect. I see multiple forum posts regarding the same issue, IT department said is a problem with TALKTALK firmware/router however after replace router to old one which correctly supported VPA last year, still doesn't work correctly.
Could someone please help me with this issue as is massive important?

I have updated my community profile with my details (please contact me on the alternate phone number provided).

Router details --

TalkTalk Wi-Fi Hub
SAGEMCOM Ver FAST 5464-2.T4

Re: VPN connection issue

Skynet_TX — Tue, 29 Nov 2022 21:09:30 GMT

Hi @Zibby1,

This may be being caused by the version of firmware running on your router, if so, the support team here may be able to change it to a different version of firmware when they are back tomorrow.

Re: VPN connection issue

Debbie-TalkTalk — Wed, 30 Nov 2022 07:02:28 GMT

Hi Zibby1

I'm really sorry to hear this.

Please can you add your TalkTalk landline number to your Community Profile, I can then take a look at this for you.

Thanks

Debbie

Re: VPN connection issue

Zibby1 — Wed, 30 Nov 2022 08:59:51 GMT

Hi @Debbie-TalkTalk,

Is am sorry, I have updated my contact details.

Thank you in advance

Re: VPN connection issue

Debbie-TalkTalk — Wed, 30 Nov 2022 09:44:19 GMT

Hi Zibby1

Thank you. I will need to make a change to your router firmware. I will post back to confirm once this has been completed.

Debbie

Re: VPN connection issue

Zibby1 — Wed, 30 Nov 2022 18:01:06 GMT

Thank you @Debbie-TalkTalk! VPN connected🙂

Re: VPN connection issue

Debbie-TalkTalk — Thu, 01 Dec 2022 06:00:18 GMT

Hi Zibby1

I'm so glad to hear this, thanks for letting us know 🙂

I have sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie