topic Re: WiFi optimisation in Broadband

WiFi optimisation

Greadman — Wed, 30 Nov 2022 13:40:00 GMT

Hi, I'm looking to switch off the WiFi optimisation. Could someone help with this please? Thanks

Re: WiFi optimisation

Debbie-TalkTalk — Wed, 30 Nov 2022 13:43:07 GMT

Hi Greadman

I can switch this off for you.

Have you added the correct landline number to your Community Profile? (please do not post the number on this thread)

Thanks

Debbie

Re: WiFi optimisation

Greadman — Wed, 30 Nov 2022 14:00:11 GMT

Hi, yes it's the correct landline number, thanks

Re: WiFi optimisation

Debbie-TalkTalk — Wed, 30 Nov 2022 14:07:19 GMT

Hi Greadman

Thanks for your reply. I'm unable to locate the line details.

Please can you send me a Private Message with the serial number from the back of your router?

Debbie

Re: WiFi optimisation

Greadman — Wed, 30 Nov 2022 14:20:34 GMT

Hi, did you get the S/N ok?

Re: WiFi optimisation

Debbie-TalkTalk — Wed, 30 Nov 2022 14:25:05 GMT

Hi Greadman

Yes but I'm still unable to locate the details. Could you paste a photo of the serial number in a Private Message?

Re: WiFi optimisation

Greadman — Wed, 30 Nov 2022 14:30:19 GMT

Ok, sent pic. Thanks

Re: WiFi optimisation

Debbie-TalkTalk — Wed, 30 Nov 2022 14:33:04 GMT

Hi Greadman

Thank you 🙂

I've now located the details and I have switched the WIFI optimisation off.

Please let us know how the connection compares.

Thanks

Debbie

Re: WiFi optimisation

Greadman — Wed, 30 Nov 2022 14:36:39 GMT

Perfect, thanks. Keep getting swamped by a neighbour

Re: WiFi optimisation

Debbie-TalkTalk — Wed, 30 Nov 2022 14:37:33 GMT

Hi Greadman

No problem 🙂

Please let us know how the connection is over the next few days.

Thanks again.

Debbie

Re: WiFi optimisation

Debbie-TalkTalk — Tue, 06 Dec 2022 12:15:55 GMT

Hi Greadman

How's the connection been since your last post?

Thanks

Debbie