topic PPTP VPN needs enabling on router in Broadband

PPTP VPN needs enabling on router

Nilnilnil — Wed, 30 Nov 2022 16:39:40 GMT

My router won’t let me use my works VPN my IT department says I need PPTP enabling on ,y router

Re: PPTP VPN needs enabling on router

Skynet_TX — Wed, 30 Nov 2022 19:47:14 GMT

If you have the Sagemcom Wi-Fi Hub (which has a single LED, and a bronze colour behind the holes on the front) then this issue may be caused by the version of firmware that it is running, the support team here may be able to change the firmware version to resolve the problem.

For one of the TalkTalk Support Team on this community to be able to look into this you will need to update your community profile to include :

Your name
Landline telephone number that your TalkTalk service is provided on (this is shown in ‘My Account’) OR your account number if you have Full Fibre with no landline
An alternative contact number

This will allow them to identify you, and they will then be able to help.

Don't post any personal details in this thread, just add them to your community profile (only you and the TalkTalk Support Team on this community can see your profile details).

Then they will hopefully be able to respond to this post tomorrow.

Re: PPTP VPN needs enabling on router

Debbie-TalkTalk — Thu, 01 Dec 2022 06:09:32 GMT

Hi Nilnilnil

Please can you add your name and TalkTalk landline number to your Community Profile, I can then take a look at this for you.

Thanks

Debbie

Re: PPTP VPN needs enabling on router

Debbie-TalkTalk — Thu, 01 Dec 2022 10:02:50 GMT

Hi Nilnilnil

Thank you for updating your Community Profile.

I will need to make a change to your router firmware, when would be the best time to do this?

We advise to leave the router switched on without being rebooted whilst we update the FW. This should take no longer than 15 minutes to update.

Thanks

Debbie

Re: PPTP VPN needs enabling on router

Nilnilnil — Thu, 01 Dec 2022 10:23:14 GMT

Thank you that is the model of router that I have. Would a talk talk support team member be able to alter my firmware on my router so I can use my VPN again

Re: PPTP VPN needs enabling on router

Debbie-TalkTalk — Thu, 01 Dec 2022 10:41:43 GMT

Hi Nilnilnil

Is your router still powered up?

Re: PPTP VPN needs enabling on router

Nilnilnil — Thu, 01 Dec 2022 11:31:19 GMT

Yes my router is powered on but I am not home

Re: PPTP VPN needs enabling on router

Karl-TalkTalk — Thu, 01 Dec 2022 14:46:51 GMT

i'm having difficulty connecting to the router, can you power this off when you can so we can see if we can connect.

Karl.

Re: PPTP VPN needs enabling on router

Nilnilnil — Thu, 01 Dec 2022 18:15:58 GMT

I left my router on but the light was off and disconnected. I have rebooted the router and it is back online

Re: PPTP VPN needs enabling on router

Karl-TalkTalk — Fri, 02 Dec 2022 09:06:03 GMT

Firmware is showing on the correct version for VPN, so I feel this is a router issue, I've another on the way to you so this can be ruled out.

Karl.

Re: PPTP VPN needs enabling on router

Debbie-TalkTalk — Fri, 09 Dec 2022 08:55:29 GMT

Hi Nilnilnil

Have you received the replacement router?

Thanks