topic Re: Solid white light on router but no internet despite connection in Broadband

Solid white light on router but no internet despite connection

Chris1C — Fri, 25 Nov 2022 18:48:49 GMT

Hi,

I’ve had no internet all day today. My router is showing a solid white light and my desktop is showing the wifi as “Connected, no internet”. I don’t have any internet either through wifi or through the wired connection through my Ethernet cable. Have spoken to TalkTalk who said it was a faulty broadband cable and they would send me a replacement but managed to source a replacement myself and still found the same issue. Have done almost all troubleshooting I can think of but I’m at a loss.

My router is the Sagemcom-FAST5364, if this is any help. Thanks in advance, could really do with some help on this one.

Re: Solid white light on router but no internet despite connection

fr8ys — Fri, 25 Nov 2022 19:44:11 GMT

Hi,
Have you tried rebooting the router?
Have you turned it off for 30 minutes and trying again?
If that does not work try a pin reset using the hole in the back of it.
Be aware though that if you have changed your broadband name or password, these will revert to the original router values, and you will need to change them again.
You are in the staff's queue for a response though, should this not work

Re: Solid white light on router but no internet despite connection

Chris1C — Fri, 25 Nov 2022 19:53:32 GMT

Hey, thanks for the reply.

Yeah, sadly tried all of that with no luck. Didn’t realise you could even do the pin factory reset until today but went through the process and once everything was back up and running I just ran into the same issue again where it looked to be connecting but was giving no internet access.

Re: Solid white light on router but no internet despite connection

fr8ys — Fri, 25 Nov 2022 20:00:39 GMT

Ok, thanks for confirming.

Staff work normal office hours, weekdays so it will be Monday or Tuesday before you get a response.

Sounds more like a router issue rather than cable to me, but I may be wrong.

Re: Solid white light on router but no internet despite connection

Chris-TalkTalk — Mon, 28 Nov 2022 07:52:03 GMT

Hi Chris,

How are you getting on, do you still have no internet connection. Are you having any problems with your telephone service, is there a dial tone? Any noise on the line?

Chris

Re: Solid white light on router but no internet despite connection

Chris1C — Mon, 28 Nov 2022 08:28:31 GMT

Hi, thanks for the response and yeah still the same, no internet connection since Thursday now. Unfortunately, I don’t have a landline phone to be able to check that, sorry.

Re: Solid white light on router but no internet despite connection

Chris-TalkTalk — Mon, 28 Nov 2022 08:56:04 GMT

OK thanks, and you still have a solid white light on the router?

Chris

Re: Solid white light on router but no internet despite connection

Chris1C — Mon, 28 Nov 2022 09:02:34 GMT

Yeah still a solid white light, all my devices will “connect” to the Wi-Fi the way they normally would but with no internet access.

Re: Solid white light on router but no internet despite connection

Chris-TalkTalk — Mon, 28 Nov 2022 09:14:08 GMT

OK thanks, it's strange that the light is white but you have no internet connection. Is your router currently connected to your test socket - Your guide to main phone sockets - TalkTalk Help & Support

Chris

Re: Solid white light on router but no internet despite connection

Chris1C — Mon, 28 Nov 2022 09:54:03 GMT

It was just connected to the main socket but I opened up the panel and tried the test socket to see if that made any difference but just gave me the exact same result

Re: Solid white light on router but no internet despite connection

Chris-TalkTalk — Mon, 28 Nov 2022 10:28:10 GMT

OK thanks. Do you have another router that you can test with? If not then I can arrange to send one

Chris

Re: Solid white light on router but no internet despite connection

Chris1C — Mon, 28 Nov 2022 10:36:05 GMT

I don’t have another one so I would really appreciate that if you could

Re: Solid white light on router but no internet despite connection

Chris-TalkTalk — Mon, 28 Nov 2022 11:15:16 GMT

OK, I've ordered the router, it should be with you within a couple of days

Chris

Re: Solid white light on router but no internet despite connection

Chris1C — Mon, 28 Nov 2022 11:35:32 GMT

That’s fantastic, thanks very much! Will let you know how it goes once it’s here.

Re: Solid white light on router but no internet despite connection

Chris-TalkTalk — Mon, 28 Nov 2022 11:37:41 GMT

No problem, thanks 🙂

Chris

Re: Solid white light on router but no internet despite connection

fr8ys — Mon, 28 Nov 2022 15:26:36 GMT

Just a thought, but I seem to recall some routers used to have a physical WiFi button. Does yours, and has it been turned off by accident?

Re: Solid white light on router but no internet despite connection

Chris1C — Tue, 29 Nov 2022 11:56:13 GMT

Just checked and there is a WPS button on it (not sure if that’s the same thing you’ve mentioned) but the router hadn’t been touched at all between when it was working and when the internet dropped so can’t think it would have been that

Re: Solid white light on router but no internet despite connection

fr8ys — Tue, 29 Nov 2022 12:01:54 GMT

No, that's something different. It was just a thought.

Hope the new router works when you receive it.

Re: Solid white light on router but no internet despite connection

Chris1C — Thu, 01 Dec 2022 10:30:24 GMT

Hi, just an update on this one, got the new router last night and so far, so good. Got full connection via Wi-Fi and Ethernet so looks like it was the old router that was faulty. Appreciate the help and the swift response on this, thank you!

Re: Solid white light on router but no internet despite connection

Chris-TalkTalk — Thu, 01 Dec 2022 10:36:09 GMT

Hi Chris,

That's great news, thanks for letting us know 🙂

Chris