topic Re: Glacial speeds in Broadband

Glacial speeds

JoycePercival — Thu, 01 Dec 2022 12:31:39 GMT

The speed to my router is 52 Mbs which I suppose is ok but the speed to my device is 8Mbs. I need technical help with the router but I have no idea how to contact Talk Talk. Does anyone know how to get help?

Re: Glacial speeds

KeithFrench — Thu, 01 Dec 2022 13:18:31 GMT

Is this a Wi-Fi connected device or a wired (Ethernet) one?

I will move this thread to a more appropriate area within the forum.

Re: Glacial speeds

JoycePercival — Thu, 01 Dec 2022 13:32:26 GMT

It's wifi connected and within 2m and line of sight of the router

Re: Glacial speeds

KeithFrench — Thu, 01 Dec 2022 13:33:29 GMT

Hi @JoycePercival

Slow speed, intermittent dropouts, breaks in the signal, no signal on some or all devices or no internet access might be caused by Wi-Fi interference from other local networks, which can also lead to a permanent reduction in speed. No ISP can be responsible for your local environment, this is mainly a byproduct of the popularity of Wi-Fi.

Generally speaking, the 2.4GHz band suffers much more from interference than the 5GHz band, but the 2.4GHz one can sometimes have a better range, but this all depends on your local area.

If you would like me to help you, please can you specify the make/model of TalkTalk router that you are using?

Re: Glacial speeds

JoycePercival — Thu, 01 Dec 2022 13:42:42 GMT

Thanks Keith,

It's a Huawei HG633. It's set to operate on both bands.

Re: Glacial speeds

KeithFrench — Thu, 01 Dec 2022 13:48:24 GMT

I will ask TalkTalk to enable your PM's so as I can send you this information. I will also ask them to first consider replacing your router as it is quite old now. Once you get it let me know how it is & I will help you further then.

Re: Glacial speeds

JoycePercival — Thu, 01 Dec 2022 13:51:17 GMT

Many thanks.

Re: Glacial speeds

Chris-TalkTalk — Fri, 02 Dec 2022 08:24:08 GMT

Hi Joyce,

I've enabled PM's. Could you update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris

Re: Glacial speeds

JoycePercival — Fri, 02 Dec 2022 14:28:50 GMT

Thanks Chris. Profile completed

Re: Glacial speeds

Chris-TalkTalk — Fri, 02 Dec 2022 14:44:14 GMT

Thanks. Line test isn't picking up any issues. Would you like me to send another router to test with?

Chris

Re: Glacial speeds

JoycePercival — Fri, 09 Dec 2022 23:32:48 GMT

Yes please Chris. My broadband is next to useless at the moment.

Re: Glacial speeds

Gliwmaeden2 — Sat, 10 Dec 2022 00:16:52 GMT

I'll re-escalate this thread for you, @JoycePercival.

Staff will be back after the weekend.

Re: Glacial speeds

Debbie-TalkTalk — Mon, 12 Dec 2022 07:30:04 GMT

Hi JoycePercival

Sorry for the delay.

The router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection/speed compares with this router.

Thanks

Debbie