topic Re: Eero and city fibre been down all day in Broadband

Eero and city fibre been down all day

LiamByrnes — Fri, 02 Dec 2022 00:17:42 GMT

City Fibre only has 2 green lights tried doing a factory reset didn't fix it tried unplugging it and that didn't work

Re: Eero and city fibre been down all day

KeithFrench — Fri, 02 Dec 2022 10:37:23 GMT

Exactly which lights are shown on your ONT currently and what colour are they?

Re: Eero and city fibre been down all day

Chris-TalkTalk — Fri, 02 Dec 2022 11:54:34 GMT

Hi Liam,

How are you getting on, is your connection still down?

Chris

Re: Eero and city fibre been down all day

LiamByrnes — Fri, 02 Dec 2022 15:30:27 GMT

Connection still down waiting on the city fibre engineer to get in touch after speaking with talk talk on the phone this morning

Re: Eero and city fibre been down all day

Anonymous — Mon, 05 Dec 2022 06:47:24 GMT

Morning,

Thanks for the update. Have the team been in contact since your last post?

Thanks

Re: Eero and city fibre been down all day

LiamByrnes — Mon, 05 Dec 2022 10:33:53 GMT

Well its now 4 days and still waiting on the city fibre engineer

Re: Eero and city fibre been down all day

LiamByrnes — Mon, 05 Dec 2022 10:52:18 GMT

No one been in touch about getting my Internet switched back on so no eta when I'll get my Internet back

Re: Eero and city fibre been down all day

Chris-TalkTalk — Mon, 05 Dec 2022 13:14:07 GMT

Hi Liam

I've checked for an update and currently showing 'in progress' with City Fibre. If you don't hear anything later today or tomorrow could you bump the thread and we'll check again for updates

Chris

Re: Eero and city fibre been down all day

LiamByrnes — Tue, 06 Dec 2022 11:03:36 GMT

So it's now 5 days and I've not heard anything from either talk talk or city fibre on an update on my Internet coming back on so still no clue on when it will come back on

Re: Eero and city fibre been down all day

KeithFrench — Tue, 06 Dec 2022 11:25:21 GMT

Hi @LiamByrnes

TalkTalk did respond to you twice yesterday within this forum. @Chris-TalkTalk and @Anonymous do you have any new updates?

Re: Eero and city fibre been down all day

LiamByrnes — Tue, 06 Dec 2022 11:41:47 GMT

Yea Internet still down I've done hard resets I've unplugged it from the mains and still nothing and yes they responded twice yesterday but also said that it was in progress and should be fixed either yesterday or today but my talk talk bill still got paid though even though I can't use my Internet

Re: Eero and city fibre been down all day

Chris-TalkTalk — Tue, 06 Dec 2022 11:44:14 GMT

Hi Liam,

I've checked again, it's still showing in progress with City FIbre. I'll check again later, apologies for any inconvenience

Chris

Re: Eero and city fibre been down all day

LiamByrnes — Wed, 07 Dec 2022 10:16:43 GMT

Is there any new updates because it's now day 6 without Internet and day 3 of in progress

Re: Eero and city fibre been down all day

Chris-TalkTalk — Wed, 07 Dec 2022 11:44:22 GMT

Hi Liam,

It's still showing in progress. I'll check again in a couple of hours

Chris

Re: Eero and city fibre been down all day

LiamByrnes — Wed, 07 Dec 2022 12:24:49 GMT

Ok so what I've been told it's been escalated to city fiber and sorry Chris no disrespect but telling me the same thing every single day and then me having to get in touch again with any new information the day after isn't helpful or acceptable now I know I have 30 days before I can leave for free according to ofcom and the way this is going my next talk talk bill won't need paying because I've not had any Internet

Re: Eero and city fibre been down all day

Chris-TalkTalk — Wed, 07 Dec 2022 12:57:16 GMT

Hi Liam,

Apologies for the delay. There was an update from City Fibre 45 minutes ago asking us to provide availability for an engineer visit. If you'd like us to go ahead with the engineer visit can you confirm:

That you accept potential Engineers charges
Provide availability, either AM (8am to 1pm) or PM (1pm to 6pm) between Monday to Friday.
Confirm your mobile number

I've also sent you a PM to confirm some other details

Thanks

Chris