topic Re: No internet for 17 days in Broadband

No internet for 17 days

TW_Surrey — Mon, 05 Dec 2022 08:45:58 GMT

I have posted previously about this issue but it was missed for some reason:

https://community.talktalk.co.uk/t5/Broadband/Go-Live-date-18-11-still-not-connected/td-p/2935811

Please can someone look into this? All it needs is for an OpenReach engineer to reattend and complete the work that wasn't done during the original appointment on 18th November.

Many thanks in advance,

Re: No internet for 17 days

Karl-TalkTalk — Mon, 05 Dec 2022 09:47:13 GMT

All usual tests are clear. If there was no actual connection I would expect to see a DIS (Disconnection) detected. Can I just ask, if you connect a phone to the socket, is there a dial tone ?

Thanks

Karl.

Re: No internet for 17 days

TW_Surrey — Mon, 05 Dec 2022 09:56:34 GMT

Hi Karl,

There is no dial tone when a phone is connected. We have already had a talk talk engineer here (when he was sent in error instead of Openreach) and he confirmed an Openreach engineer must attend.

Many thanks

Re: No internet for 17 days

Karl-TalkTalk — Mon, 05 Dec 2022 10:04:12 GMT

Hi,

Thats no problem, I have access to openreach systems and can book an engineer, I've also worked for them, so know their processes 🙂

We have to request the correct engineer when booking, so if I booked a broadband engineer and the phone was not working, they will say a line engineer is required etc, so just making sure I get all the facts before I contact them.

Now, because all tests are passing, Openreach will make us follow their standard process when booking this in, so I'll drop you a PM with some details to complete for security, then I;ll start booking the engineer for you.

Karl.