topic Re: Very low speed and intermittent broadband in Broadband

Very low speed and intermittent broadband

fedman11 — Mon, 05 Dec 2022 10:20:53 GMT

Hi,

Re fault report number REP-12192195

On 23/11 I found my router was flashing red, phone line working normally. I tried rebooting, no joy, tried my spare router psu and cable, removed master face plate and connected to test skt. Still no lock. Talktalk engineer arrived wednesday 30/11 confirmed fault external to our house. According to his checks it is a "split pair" fault possibly in local cabinet, he passed it on to next level maintenance.

I tried today using "live chat" but didn't give me any more info.

Could someone please let me know when the fault is likely to be fixed.

My speed for the last 2 years has been 36-37meg, at present less tha 3meg.

Thanks in advance

Re: Very low speed and intermittent broadband

Anonymous — Mon, 05 Dec 2022 12:20:12 GMT

Hello,

I'm sorry to hear this. I've escalated this to Openreach, and we will re-check this fault again in the morning for any additional updates.

Thanks

Re: Very low speed and intermittent broadband

fedman11 — Mon, 05 Dec 2022 13:10:02 GMT

Hi Michelle,

Many thanks for your quick reply, and updated info.

Best regards

Re: Very low speed and intermittent broadband

Anonymous — Mon, 05 Dec 2022 13:17:33 GMT

Hi,

No problem. We'll check the fault again first thing in the morning.

Thanks

Re: Very low speed and intermittent broadband

Debbie-TalkTalk — Tue, 06 Dec 2022 07:13:40 GMT

Hi fedman11

The fault is still with Openreach.

I will check on this again later this afternoon for any additional updates.

Thanks

Debbie

Re: Very low speed and intermittent broadband

fedman11 — Tue, 06 Dec 2022 08:13:29 GMT

Hi Debbie,

Thanks for the update.

Regards

Re: Very low speed and intermittent broadband

Debbie-TalkTalk — Tue, 06 Dec 2022 08:17:23 GMT

Hi fedman11

No problem 🙂

Debbie

Re: Very low speed and intermittent broadband

Debbie-TalkTalk — Tue, 06 Dec 2022 14:25:35 GMT

Hi fedman11

I can see that the fault has now been assigned to a line engineer this afternoon.

I will continue to monitor for updates.

Thanks

Debbie

Re: Very low speed and intermittent broadband

fedman11 — Tue, 06 Dec 2022 16:41:46 GMT

Hi Debbie,

Thanks for that update.

At 16.20 today a phone call cut off, and now we have no dial tone.

Broadband is still working but only at 3meg

Regards

Re: Very low speed and intermittent broadband

fedman11 — Tue, 06 Dec 2022 16:52:27 GMT

Hi Debbie,

Update 16.45 dial tone is now back, hopefully it is O.R. testing.

Re: Very low speed and intermittent broadband

Karl-TalkTalk — Tue, 06 Dec 2022 16:58:21 GMT

the engineer should be working on the line, lets see if the broadband will improve shortly.

Karl.

Re: Very low speed and intermittent broadband

fedman11 — Tue, 06 Dec 2022 17:02:53 GMT

Hi Karl,

Thanks for that info, I'll leave it for the engineer to play with.

Regards

Re: Very low speed and intermittent broadband

Karl-TalkTalk — Tue, 06 Dec 2022 17:13:47 GMT

No Problem 🙂

Karl

Re: Very low speed and intermittent broadband

fedman11 — Wed, 07 Dec 2022 11:53:03 GMT

Hi Karl

Phone line now completely dead. No dial tone, no broadband.

I am a friend of Fedman and I send this message as he has lost all connectivity.

Re: Very low speed and intermittent broadband

Karl-TalkTalk — Wed, 07 Dec 2022 12:13:21 GMT

I'm showing an authentication record and IP address issued from a few minutes ago, so check the broadband again. i've checked with Openreach and they are still working on the fault, this is not fully resolved as yet.

Thanks

Karl.

Re: Very low speed and intermittent broadband

fedman11 — Wed, 07 Dec 2022 12:20:40 GMT

Hi Karl,

Just had a call from O.R. engineer he has fixed 2 faults within our local cabinet.

All looks good dial tone and speed back to normal (36 ish meg), fingers crossed.

Can I thank you, Michelle, and Debbie for all your contributions into fixing this fault.

Maybe a bit early but I wish you and all the Talktalk community team a very happy Christmas.

Regards

Re: Very low speed and intermittent broadband

Karl-TalkTalk — Wed, 07 Dec 2022 12:27:48 GMT

So glad to hear that they have restored the service.

A happy Christmas to you and your Family from all of us here on Community.

Regards,

Karl.