topic Re: CANNOT CONNECT TO VPN ON SAGEMCOM FAST 5364-3.T8 ROUTER in Broadband

CANNOT CONNECT TO VPN ON SAGEMCOM FAST 5364-3.T8 ROUTER

TessaGrant1985 — Wed, 07 Dec 2022 13:37:35 GMT

I am unable to connect to my works' PTPP VPN.

I had issues with my last router in Jan 2022, connection to my works' VPN suddenly stopped working, the problem rectified itself with a new router when I moved house in February 2022.

I changed jobs in May, different VPN, no issue.

I have just starting working back at my original company and having an issue connecting to the VPN again, on this new router.

Can someone please help? I am working from home and I am having to get colleagues to send files to me all the time.

Thanks.

Re: CANNOT CONNECT TO VPN ON SAGEMCOM FAST 5364-3.T8 ROUTER

Chris-TalkTalk — Wed, 07 Dec 2022 13:58:19 GMT

Hi Tessa,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris

Re: CANNOT CONNECT TO VPN ON SAGEMCOM FAST 5364-3.T8 ROUTER

TessaGrant1985 — Wed, 07 Dec 2022 14:03:08 GMT

Hi Chris, I have updated accordingly. Thanks.

Re: CANNOT CONNECT TO VPN ON SAGEMCOM FAST 5364-3.T8 ROUTER

Chris-TalkTalk — Wed, 07 Dec 2022 14:46:20 GMT

OK thanks. We can try another firmware version. Would you like to give this a try, it usually resolves VPN issues?

Chris

Re: CANNOT CONNECT TO VPN ON SAGEMCOM FAST 5364-3.T8 ROUTER

TessaGrant1985 — Wed, 07 Dec 2022 14:51:14 GMT

yes please

Re: CANNOT CONNECT TO VPN ON SAGEMCOM FAST 5364-3.T8 ROUTER

Chris-TalkTalk — Wed, 07 Dec 2022 14:54:27 GMT

Is it OK to do it now, it can take up to 10 minutes to complete?

Chris

Re: CANNOT CONNECT TO VPN ON SAGEMCOM FAST 5364-3.T8 ROUTER

TessaGrant1985 — Wed, 07 Dec 2022 14:58:56 GMT

Yes that's fine, please go ahead.

Re: CANNOT CONNECT TO VPN ON SAGEMCOM FAST 5364-3.T8 ROUTER

Chris-TalkTalk — Wed, 07 Dec 2022 15:05:52 GMT

OK, I'll start the firmware update now, please don't switch off your router

Chris

Re: CANNOT CONNECT TO VPN ON SAGEMCOM FAST 5364-3.T8 ROUTER

TessaGrant1985 — Wed, 07 Dec 2022 15:18:12 GMT

It worked! Thank you!

Re: CANNOT CONNECT TO VPN ON SAGEMCOM FAST 5364-3.T8 ROUTER

Chris-TalkTalk — Wed, 07 Dec 2022 15:19:08 GMT

No problem 🙂