topic Re: VPN issue in Broadband

VPN issue

Tinahere — Wed, 07 Dec 2022 22:28:50 GMT

Hi, I recently started using the new router that I have been sent but ever since, I haven't been able to connect to my works VPN. I have spoken to IT at work and they have told me that the VPN is all set up correctly but there must be an issue with the new router which is stopping the access.

Could this be looked into please?

Thanks

Tina

Re: VPN issue

Debbie-TalkTalk — Thu, 08 Dec 2022 06:24:30 GMT

Hi Tina

I'm really sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, I can then take a look at this for you.

Thanks

Debbie

Re: VPN issue

Tinahere — Thu, 08 Dec 2022 12:00:26 GMT

Hi Debbie

Thanks for the reply, I have done this now

Re: VPN issue

Chris-TalkTalk — Thu, 08 Dec 2022 13:02:40 GMT

Hi Tinahere,

Do you have our Future Fibre service?

Chris

Re: VPN issue

Tinahere — Thu, 08 Dec 2022 13:15:04 GMT

Hi Chris

I have full fibre 65

Re: VPN issue

Karl-TalkTalk — Thu, 08 Dec 2022 13:27:30 GMT

I've messaged one of my Network colleagues to make a change to your router for VPN, this should be soon, I'll reply back when done.

Thanks

Karl.

Re: VPN issue

Karl-TalkTalk — Thu, 08 Dec 2022 13:35:49 GMT

Try the VPN Now.

Karl.

Re: VPN issue

Tinahere — Thu, 08 Dec 2022 21:17:47 GMT

Hi Karl

It is working now, thank you for your help

Re: VPN issue

Debbie-TalkTalk — Fri, 09 Dec 2022 06:12:51 GMT

Hi Tinahere

I'm so glad to hear this, thanks for letting us know.

I have sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie