topic Re: Moving home help in Broadband

Moving home help

topeav — Fri, 09 Dec 2022 10:49:04 GMT

Hi guys

I'm moving home and my broadband service stopped on 8th of December and my go live date is on 15th of December at my new address but I'm worried they haven't booked any openreach engineer to connect me property or check if my line is correctly connected at the cabinet.

So after calling customer support they told me someone is coming but I didnt recieve any confirmation or email from openreach I'm just afraid they gonna let me in the dark with no connection for a long time.

What are my options?

I was thinking to cable the master socket myself since is not cabled properly which color does openreach use to send broadband I have , Green Yello white and black?

Anyway to reach openreach to check if any engineer is due?

Thank you

Re: Moving home help

Gliwmaeden2 — Sat, 10 Dec 2022 00:28:14 GMT

Don't touch the master socket, @topeav.

If you need help over the weekend, contact support. Opening hours are listed near the bottom of this page:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

Staff will be back after the weekend. Let us know if you still need help then, but staff need to identify your account etc from your community profile details.

Don't post any personal information on the open forum. Go via your avatar/name; settings; personal information.

At the end of that section, in Private Notes, put details of your new address.

SAVE CHANGES.

Re: Moving home help

topeav — Sat, 10 Dec 2022 07:35:47 GMT

Hi to not touch it? It looks pretty easy to wire with a punch tool and a mastersocket... I just want to know which colors to use.

Talktalk done the same before told me my connection will go live on x date at my old address but the issue was at the cabinet the line was not connected... now they saying the same thing ...

Re: Moving home help

Gliwmaeden2 — Sat, 10 Dec 2022 10:14:14 GMT

It's only your property from the faceplate, @topeav.

You'd be responsible for any damage and costs if you tinker with it.

https://telecomgreen.co.uk/home-phone-repair/your-master-socket-and-how-to-avoid-a-large-bill/