topic Re: Intermittent Broadband in KT13 in Broadband

Intermittent Broadband in KT13

TyGold — Sat, 10 Dec 2022 19:11:31 GMT

Anyone else having intermittent broadband in KT13?
Many thanks

Re: Intermittent Broadband in KT13

Skynet_TX — Sun, 11 Dec 2022 00:17:10 GMT

It would be worth going to the Service Centre to ‘run a live connection test’ on your line, this will indicate if there is currently a fault affecting your service. You can also access this from the ‘My Account’ site.

Also, if you have a landline phone can you check to see if that is working normally (i.e. you have a clear dial tone and no noise on the line).

The Support Team on this community won't be around until Monday now, so you may get faster support by using the live chat over the weekend, however the Support Team here should respond to this topic early next week to help if you are still having issues.

For one of the TalkTalk Support Team on this community to be able to look into this you will need to update your community profile to include :

Your name
Landline telephone number that your TalkTalk service is provided on (this is shown in ‘My Account’) OR your account number if you have Full Fibre with no landline
An alternative contact number

This will allow them to identify you, and they will then be able to help.

Don't post any personal details in this thread, just add them to your community profile (only you and the TalkTalk Support Team on this community can see your profile details).

Re: Intermittent Broadband in KT13

Anonymous — Mon, 12 Dec 2022 07:08:49 GMT

Hello,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Re: Intermittent Broadband in KT13

TyGold — Sun, 01 Jan 2023 21:57:06 GMT

Thanks all, an Openreach engineer arrived to fix the issue, seems the wiring in the main box and to the house was shot. All sorted now.

Re: Intermittent Broadband in KT13

Karl-TalkTalk — Tue, 03 Jan 2023 10:23:08 GMT

Glad to hear that Openreach identified and resolved the issue for you.

Regards,

Karl.