topic VPN wont connect in Broadband

VPN wont connect

Vcb1981 — Mon, 12 Dec 2022 12:17:34 GMT

Hi, ive just got off the phone with my office IT person. I have recently been trying to connect to my works VPN - however we can not get it to connect, my IT guy has tried all sorts of settings and he's come to the conclusion that I either need a new router or firmware needs updating - my firware is SG4K100136...is there an update? My router is a FAST5364-3.

How do i go about getting either firmware update or a new router as i currently am unable to work!! i used to be able to "remote" into my desktop but that option is no longer available so have to connect via VPN.

Thanks in advance.

Re: VPN wont connect

Chris-TalkTalk — Mon, 12 Dec 2022 12:25:14 GMT

Hi Vcb1981,

We can update your firmware, would you like to give this a try?

Chris

Re: VPN wont connect

Vcb1981 — Mon, 12 Dec 2022 12:29:13 GMT

Hi Chris - yes please, that would be great! How do i do this? Im not tech savy!

Re: VPN wont connect

Chris-TalkTalk — Mon, 12 Dec 2022 12:30:56 GMT

It's OK, I'll start the firmware update remotely, is it OK to start it now, it can take up to 10 minutes to complete?

Chris

Re: VPN wont connect

Vcb1981 — Mon, 12 Dec 2022 12:32:03 GMT

Yes this is fine - thank you.

Re: VPN wont connect

Chris-TalkTalk — Mon, 12 Dec 2022 12:33:10 GMT

Ok, I'll start it now, please don't switch off your router

Re: VPN wont connect

Chris-TalkTalk — Mon, 12 Dec 2022 15:42:54 GMT

Hi Vcb1981,

How are you getting on, has the firmware update resolved the issue?

Chris

Re: VPN wont connect

Vcb1981 — Mon, 12 Dec 2022 16:43:42 GMT

Hi Chris....i think this has solved it....just a problem now we think at works end!

Thank you for your help

Re: VPN wont connect

Debbie-TalkTalk — Tue, 13 Dec 2022 06:43:17 GMT

Hi Vcb1981

Is everything working ok now?

Thanks