topic Re: Network unstable in Broadband

Network unstable

cymro — Sun, 27 Nov 2022 23:54:41 GMT

Hi I got wireless security cameras I've had nearly 12 months ran no problems .now I keep getting message network unstable .I have put WiFi to diff channels trying to eliminate error .l have to reboot app also ive reset router .I rang talk talk. A tech.agent fiddled around now it's worse.. any one got any ideas ?

Thanks

Re: Network unstable

Anonymous — Mon, 28 Nov 2022 07:27:53 GMT

Hello,

I'm sorry to hear this. Can I just confirm, which router are you currently using please? (make and model)

Thanks

Re: Network unstable

cymro — Mon, 28 Nov 2022 09:59:18 GMT

Hi Michelle does this help talktalk wifi hub sagem version sg4k100136

Re: Network unstable

Anonymous — Mon, 28 Nov 2022 10:03:58 GMT

Hello,

Thanks for confirming. We have a new version of firmware for the Sagemcom router. Would you like us to update the router firmware to see how this compares?

Thanks

Re: Network unstable

cymro — Mon, 28 Nov 2022 10:28:23 GMT

Hi please try .when I spoke to tech support they said they were updating all they did was make it worse

Could u briefly explain what meant network unstable thanks

Re: Network unstable

Chris-TalkTalk — Mon, 28 Nov 2022 10:33:19 GMT

Hi cymro,

Would you like me to update your firmware now, it can take up to 10 minutes to complete?

Where do you see the network unstable message?

Chris

Re: Network unstable

cymro — Mon, 28 Nov 2022 10:42:49 GMT

Hi I see message on camera app home page in go on to view says network unstable also as a thought you tube takes a while to load on smart TV just rotating circle .TV is ethernet connected by doing speed test I've noticed really slow speeds

Please try update now thanks

Re: Network unstable

Chris-TalkTalk — Mon, 28 Nov 2022 10:57:01 GMT

OK thanks. I'll start the firmware update now, please don't switch off your router

Chris

Re: Network unstable

cymro — Mon, 28 Nov 2022 15:18:47 GMT

Hi after bit more help .I've noticed red light on router couple times this afternoon changes to white ..just tried to add another camera to system .I'm doing wirelessly .camera is right next to router just to test .error message can not join network check password .I know it's ok .move camera nearer it's right next to router

Just checked speed

down 44.3 up 16.9

any ideas thanks

Re: Network unstable

Chris-TalkTalk — Mon, 28 Nov 2022 15:33:45 GMT

We could try disabling wifi optimisation, this will stop the wireless channel changing automatically and allow you to manually select your own wifi channel. If you'd like us to do this please let us know

Chris

Re: Network unstable

cymro — Mon, 28 Nov 2022 15:42:48 GMT

Hi Chris please try I have manually set channel thanks

Re: Network unstable

Debbie-TalkTalk — Tue, 29 Nov 2022 06:40:12 GMT

Hi cymro

The WIFI optimisation has been switched off, please let us know how the connection compares.

Thanks

Debbie

Re: Network unstable

cymro — Tue, 29 Nov 2022 09:40:23 GMT

Hi thanks .last night I lost all WiFi on 2.4ghz band

Router says it's broadcasting but nothing to anything upon 2.4 band

Do u think router faulty ?

Re: Network unstable

Debbie-TalkTalk — Tue, 29 Nov 2022 09:51:12 GMT

Hi cymro

I can send a replacement router for testing so we can rule this out. Would you like me to arrange this?

Thanks

Re: Network unstable

cymro — Tue, 29 Nov 2022 11:45:07 GMT

Hiya Debbie that would be brill thanks

Re: Network unstable

Debbie-TalkTalk — Tue, 29 Nov 2022 11:51:01 GMT

Hi cymro

No problem. Please can you add your name to your Community Profile, I can then send the replacement router.

Thanks

Debbie

Re: Network unstable

cymro — Wed, 30 Nov 2022 10:27:41 GMT

Hi did you send a router? Thanks

Re: Network unstable

Debbie-TalkTalk — Wed, 30 Nov 2022 10:32:52 GMT

Hi cymro

Apologies, yes the router has been ordered.

You should receive this within the next 24-48hrs.

Thanks

Debbie

Re: Network unstable

Debbie-TalkTalk — Mon, 05 Dec 2022 09:22:19 GMT

Hi cymro

Have you received the new router?

Re: Network unstable

cymro — Mon, 05 Dec 2022 10:22:19 GMT

Hiya nothings turned up Debbie

Maybe stuck in Xmas post 😔