topic Re: No Internet in Broadband

No Internet

Greybeard3 — Mon, 12 Dec 2022 14:47:40 GMT

I've not had any Internet since Saturday, there's no help available and I'm getting more and more stressed...

Re: No Internet

Chris-TalkTalk — Mon, 12 Dec 2022 14:53:38 GMT

Hi Greybeard3,

I'm sorry to hear that you're experiencing problems with your service, I'll take a look at this now and get back to you

Chris

Re: No Internet

Chris-TalkTalk — Mon, 12 Dec 2022 14:59:22 GMT

Line test is picking up a potential problem. Are you experiencing any problems with your telephone service, is there a dial tone, any noise on the line?

Chris

Re: No Internet

Greybeard3 — Mon, 12 Dec 2022 15:08:58 GMT

I don't have a phone attached to my line, so have no idea if there is a signal coming through, I've never used the landline I'm not even sure the phone number is correct

Re: No Internet

Chris-TalkTalk — Mon, 12 Dec 2022 15:40:55 GMT

OK thanks. I've raised this to Openreach for investigation. Openreach will investigate over the next 72 hours and may contact you directly if they need to access your home

Chris

Re: No Internet

Debbie-TalkTalk — Tue, 13 Dec 2022 07:47:54 GMT

Hi Greybeard3

This fault is still with the Openreach line engineers. I will continue to monitor for additional updates.

Thanks

Debbie

Re: No Internet

Debbie-TalkTalk — Thu, 15 Dec 2022 07:23:57 GMT

Hi Greybeard3

I can see that Openreach have closed the fault as resolved.

Is everything working ok now?

Thanks

Debbie