topic Re: Devices freuently disconnecting in Broadband

Devices freuently disconnecting

Scotslider — Mon, 12 Dec 2022 21:03:28 GMT

Once again I'm having problems with devices disconnecting from the internet. I raised this issue a while back, and the problem seemed to be fixed (or at least greatly improved by switching off "optimisation", which can only be done by Talktalk. But for the last few weeks, I'm back to phones, tablets etc losing connection for no good reason. Has optimisation been switched back on? I have no way to check.

Re: Devices freuently disconnecting

Skynet_TX — Mon, 12 Dec 2022 21:19:23 GMT

Hi @Scotslider,

If you have performed a factory reset of the router, or if the router has automatically done a firmware update overnight, then Wi-Fi optimisation could have been switched back on.

The support team here will be able to check for you, and switch it off again if necessary, they will hopefully be able to respond tomorrow.

Re: Devices freuently disconnecting

Scotslider — Mon, 12 Dec 2022 23:21:29 GMT

Interesting, as I had to do a router factory reset a few weeks ago.

Re: Devices freuently disconnecting

Debbie-TalkTalk — Tue, 13 Dec 2022 07:24:52 GMT

Hi Scotslider

Apologies for this.

I've switched the WIFI optimisation off again, please let us know how the connection compares.

Thanks

Debbie

Re: Devices freuently disconnecting

Debbie-TalkTalk — Mon, 19 Dec 2022 13:21:04 GMT

Hi Scotslider

How's the connection been since the WIFI optimisation was switched off?

Thanks

Re: Devices freuently disconnecting

Scotslider — Mon, 19 Dec 2022 23:04:48 GMT

Hi Debbie. Thought I'd leave it a few days to be sure, but yes, it's definitely better without optimisation. Thank you.

Re: Devices freuently disconnecting

Debbie-TalkTalk — Tue, 20 Dec 2022 06:33:26 GMT

Hi Scotslider

That's great, thanks for letting me know 🙂

Debbie