topic Re: Sagemcom router won't let my VPN connect in Broadband

Sagemcom router won't let my VPN connect

MikeyB10001 — Mon, 12 Dec 2022 11:41:35 GMT

Since I got the Sagemcom router from TT, I've not been able to connect to my work VPN unless I put the laptop concerned into the DMZ. Obviously this isn't ideal, so I've gone back to using the old router - Huawei HG633 - which works fine. I think I gather from reading other posts that there's a firmware update to fix the Sagemcom? If so, can I have it, please?

Cheers

Mike

Re: Sagemcom router won't let my VPN connect

Debbie-TalkTalk — Mon, 12 Dec 2022 11:44:16 GMT

Hi Mike

If you connect your Sagemcom router to the line then we can check your firmware version and make the necessary changes.

Thanks

Debbie

Re: Sagemcom router won't let my VPN connect

MikeyB10001 — Mon, 12 Dec 2022 11:55:22 GMT

Hi Debbie,

Thanks for the quick reply. Can I connect it after work today - say at 5pm? Got a lot on today!

It says it's running 'software version SG4K100136'. Is that actually the firmware in reality?

Cheers

Mike

Re: Sagemcom router won't let my VPN connect

Chris-TalkTalk — Mon, 12 Dec 2022 12:09:09 GMT

Hi Mike,

Yes that the actual firmware version. We can do the firmware update tomorrow morning after 7am if that's OK

Chris

Re: Sagemcom router won't let my VPN connect

MikeyB10001 — Mon, 12 Dec 2022 12:14:06 GMT

Hi Chris,

That'd be fine as long as it was done 9am.

Alternatively, would you trust me to do the update myself? I've done router updates before, and I guess you could email me the firmware?

Cheers

Mike

Re: Sagemcom router won't let my VPN connect

Chris-TalkTalk — Mon, 12 Dec 2022 12:17:05 GMT

I'll try to do the update between 7 to 7:30. I'm sorry, the firmware update has to be done remotely, we can't send it out as a file

Chris

Re: Sagemcom router won't let my VPN connect

MikeyB10001 — Mon, 12 Dec 2022 12:23:23 GMT

Hi Chris,

Fair enough. I'll connect it last thing tonight then.

Do you need my address/phone number?

Thanks,

Mike

Re: Sagemcom router won't let my VPN connect

Chris-TalkTalk — Mon, 12 Dec 2022 12:27:39 GMT

No, that's fine, I can see them in your Community Profile

Chris

Re: Sagemcom router won't let my VPN connect

Chris-TalkTalk — Tue, 13 Dec 2022 07:25:59 GMT

Morning Mike,

I'm going to start the firmware update now, please don't switch off your router

Chris

Re: Sagemcom router won't let my VPN connect

Chris-TalkTalk — Tue, 13 Dec 2022 07:26:39 GMT

Firmware update has started and should complete within 10 minutes

Chris

Re: Sagemcom router won't let my VPN connect

Chris-TalkTalk — Tue, 13 Dec 2022 12:12:44 GMT

Hi Mike,

How is it going, has the firmware update resolved the problem?

Chris