topic Re: Internet dropping out in Broadband

Internet dropping out

Gemma19935360 — Tue, 13 Dec 2022 12:45:04 GMT

Internet keeps dropping out at various point of the day. Raised a fault. Says its working on it. But also says my Internet connection is good? So which is it? I've done ALL the troubleshooting and it's made absolutely no difference.

Re: Internet dropping out

KeithFrench — Tue, 13 Dec 2022 13:06:17 GMT

Please can you elaborate by answering these few questions:-

1. What make/model of router do you have (if this is a TalkTalk router, these details will be on a label on the rear or underside of it)?
2. What is the exact status of the lights on the front of the router when this happens?
3. If you have any wired connections, are they affected in the same way as wireless ones?

Re: Internet dropping out

Gemma19935360 — Tue, 13 Dec 2022 13:29:17 GMT

this is the back of my router. If this helps.

The light stays solid white.

It drops out and flashes orange.

Then switches to flashing between white and orange.

Re: Internet dropping out

KeithFrench — Tue, 13 Dec 2022 13:30:48 GMT

Your link to the image is broken, but your fault description tells me all I need to know.

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first. Please try to avoid posting on here until TalkTalk has responded to you, otherwise, this will just put you further down the queue.

Re: Internet dropping out

Gemma19935360 — Tue, 13 Dec 2022 13:30:52 GMT

let's not letting me show the picture. No wired connections to the router. And I don't have cables to test this.

Re: Internet dropping out

Karl-TalkTalk — Tue, 13 Dec 2022 15:27:44 GMT

Hi Gemma

Usual tests are currently passing but I can see some drops in the connection.

First thing to rule out is the router, so a new Hub is on the way to you.

Thanks

Karl.

Re: Internet dropping out

Gemma19935360 — Tue, 13 Dec 2022 15:38:53 GMT

Thank you so I set it up as per instruction?

Re: Internet dropping out

Karl-TalkTalk — Tue, 13 Dec 2022 15:42:36 GMT

Yes, you can plug it in when it arrives and the wifi details will be on the back of the router.

Karl.