topic Re: eero 6 blocked in Broadband

eero 6 blocked

Browser — Thu, 07 Jul 2022 13:27:03 GMT

Hi,

I bought two eero 6s (separately) through eBay around 6 months ago and they've suddenly stopped working. I spoke to eero customer services and was advised they may have been blocked by the ISP. (I had no idea routers can be blocked!) Assuming it was blocked by TT, wouldn't the previous contract owner have been charged for not sending unit(s) back? Seems a little odd that these are selling via eBay without any cost to them.

Is there a way to get them unlocked or a workaround? Seems wasteful and wrong just to throw them away.

Re: eero 6 blocked

Chris-TalkTalk — Thu, 07 Jul 2022 13:38:46 GMT

Hi Browser,

Routers can be locked to the original ISP that supplied them but it's a bit strange that they initially worked OK. Are you sure it's an issue with the router and not the Internet connection?

Chris

Re: eero 6 blocked

Browser — Thu, 07 Jul 2022 15:51:28 GMT

Hi Chris,

Just been speaking to eero customer support and looks like it's been blocked through TT. It's odd how they've suddenly stopped working and not when I initially bought them (even though I'm with Now broadband). Is there anything I can do to unblock them?

Thanks

Re: eero 6 blocked

martswain — Thu, 07 Jul 2022 17:00:19 GMT

I very much doubt it.

I believe eero devices are only loaned and do not become customer property.

The TT customer who sold them has effectively stolen and sold them

It may have taken some time for eero to recognise the devices in use elsewhere and then block them as they are not being used as intended.

Re: eero 6 blocked

Anonymous — Fri, 08 Jul 2022 06:01:46 GMT

Hello,

Just to clarify, have you ever been a TalkTalk customer? The eeros which you are using, I see from your original post that you've purchased them from ebay, if the seller was a TT customer selling eeros which had been supplied by TT then they would be locked to the TalkTalk network. To the best of my knowledge there is nothing we can do to unlock these, however I will ask the question.

Thanks

Re: eero 6 blocked

Anonymous — Fri, 08 Jul 2022 08:31:09 GMT

Hi,

I've been advised that we can't unlock these.

Thanks

Re: eero 6 blocked

Calders86 — Tue, 13 Dec 2022 22:28:45 GMT

Hi I have a couple of eero6 for my TT FTP connection. Thinking of getting another to give better coverage. If I get one of these (there are many on eBay that are clearly TT) will they work with me if I am a TT customer or will they be blocked?

Re: eero 6 blocked

Chris-TalkTalk — Wed, 14 Dec 2022 09:44:31 GMT

Hi Calders86,

I'm not sure but I'll try to find out and get back to you

Chris

Re: eero 6 blocked

Karl-TalkTalk — Wed, 14 Dec 2022 13:48:12 GMT

Hi Calders86,

These would be blocked as the serial will be linked to a previous account and will have been deactivated. If you want to purchase one that would work, I would advise purchasing one from the online TalkTalk store as these will not be locked to an account.

Karl.

Re: eero 6 blocked

Calders86 — Tue, 03 Jan 2023 14:48:10 GMT

Hello, thank you for getting back to me. Yeah makes sense to avoid a faff.

Re: eero 6 blocked

jamsterdm — Tue, 21 May 2024 06:22:22 GMT

Wish I had seen this thread before buying a 6 pro off eBay 🤣🤣

Saying that my eero 6 which has been off talktalk for nearly 2 years now still works absolutely fine 🤔