topic Re: Broadband dropping out for 10 seconds randomly happens on smart tv and on my Alexa in Broadband

Broadband dropping out for 10 seconds randomly happens on smart tv and on my Alexa

Petewalker — Wed, 14 Dec 2022 12:32:41 GMT

Hi Broadband keeps dropping out on wi fi and wired on my smart tv and alexa just for a few seconds on the tv get message WLAN diconnected then connected again also speech mutes for a few seconds when watching on internet and on alexa sound just mutes for a few seconds randomly. spoke to technical say all ok they have reset my router but still the same.

Re: Broadband dropping out for 10 seconds randomly happens on smart tv and on my Alexa

Debbie-TalkTalk — Wed, 14 Dec 2022 12:41:16 GMT

Hi Pete

I'm really sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, I can then take a look at this for you.

Thanks

Debbie

Re: Broadband dropping out for 10 seconds randomly happens on smart tv and on my Alexa

Petewalker — Wed, 14 Dec 2022 13:06:50 GMT

Hi Debbie

Added name and tel no many thanks

Re: Broadband dropping out for 10 seconds randomly happens on smart tv and on my Alexa

Debbie-TalkTalk — Wed, 14 Dec 2022 13:37:32 GMT

Hi Pete

Thank you 🙂

I've completed a line test which hasn't detected any faults and the connection appears to be stable.

Would you like me to send a replacement router for testing so we can rule this out?

Thanks again.

Debbie

Re: Broadband dropping out for 10 seconds randomly happens on smart tv and on my Alexa

Petewalker — Wed, 14 Dec 2022 15:25:46 GMT

Hi Debbie

Sorry had to go and watch my grand daughters nativity at school back now. Yes please could you send a replacement Router I suspected that. Many thanks for your help.

Pete

Re: Broadband dropping out for 10 seconds randomly happens on smart tv and on my Alexa

Karl-TalkTalk — Wed, 14 Dec 2022 15:51:45 GMT

Router now on the way.

Karl.

Re: Broadband dropping out for 10 seconds randomly happens on smart tv and on my Alexa

Debbie-TalkTalk — Mon, 19 Dec 2022 13:18:29 GMT

Hi Pete

Have you received the replacement router?

Thanks

Debbie