topic Re: VPN Issues (urgent) in Broadband

VPN Issues (urgent)

emmelville — Thu, 15 Dec 2022 08:03:45 GMT

Hi,

I had similar issues multiple times in the past and it seems to have happened again, exact same situation. I've just copied my previous message below as opposed to writing anything new:

We recently had an issue with our router and the broadband line that was dealt with but ever since this I've had trouble using my works VPN.

Our IT have looked in to it and suggested that a firmware update was down to our router remotely and may be the cause of the issue. We did have a similar issue a few months ago when we first started using Talk Talk and this was fixed remotely.

Could you take a look asap please?

Re: VPN Issues (urgent)

Chris-TalkTalk — Thu, 15 Dec 2022 08:18:23 GMT

Hi emmelville,

Could you just confirm the last 4 digits of the router serial number and we'll take a look at this for you

Chris

Re: VPN Issues (urgent)

emmelville — Thu, 15 Dec 2022 08:23:27 GMT

Hi Chris,

5672

Re: VPN Issues (urgent)

Chris-TalkTalk — Thu, 15 Dec 2022 08:33:00 GMT

Thanks Emma,

We'll look into this and get back to you

Chris

Re: VPN Issues (urgent)

Chris-TalkTalk — Thu, 15 Dec 2022 10:24:08 GMT

Hi Emma,

I can update your router firmware, is it OK to do it now, it can take up to 10 minutes to complete

Chris

Re: VPN Issues (urgent)

emmelville — Thu, 15 Dec 2022 10:36:41 GMT

Hi Chris,

Ok good to go whenever ready.

Re: VPN Issues (urgent)

Chris-TalkTalk — Thu, 15 Dec 2022 10:38:52 GMT

OK, I'll start the update now, please don't switch off your router

Re: VPN Issues (urgent)

Chris-TalkTalk — Thu, 15 Dec 2022 10:52:22 GMT

The update appears to have completed, could you retest with your VPN and let us know how you get on

Chris

Re: VPN Issues (urgent)

emmelville — Thu, 15 Dec 2022 10:58:05 GMT

Working all good now, cheers.

Re: VPN Issues (urgent)

Chris-TalkTalk — Thu, 15 Dec 2022 11:01:17 GMT

That's great, thanks for letting me know

Re: VPN Issues (urgent)

Chris-TalkTalk — Thu, 15 Dec 2022 11:10:18 GMT

Could I just ask which VPN client you are using?

Chris