topic Re: Broadband Speed in Broadband

Broadband Speed

Eggsorcist — Thu, 15 Dec 2022 08:08:53 GMT

Hi,

For the last week now, every night between the hours of 7-11.30 my internet speed drops to around 1 mps. My guaranteed speed is 46 mps. I have contacted TalkTalk who emailed me over a list of things to try (turning router off etc) however none of these work

The rest of the day my connection is fine, however without anything changing and even with no devices using the connection, at 7-11.30 it drops to 1 mps. Wireless and LAN connection are both the same..

Help!?

Re: Broadband Speed

Chris-TalkTalk — Thu, 15 Dec 2022 08:19:44 GMT

Hi Eggsorcist,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris

Re: Broadband Speed

Eggsorcist — Thu, 15 Dec 2022 08:48:41 GMT

Thanks Chris,

This has been done

Re: Broadband Speed

Chris-TalkTalk — Thu, 15 Dec 2022 09:48:03 GMT

Thanks but could you also add your TalkTalk landline telephone number so that we can identify you on our systems

Chris

Re: Broadband Speed

Eggsorcist — Thu, 15 Dec 2022 09:57:58 GMT

Apologies, all done

Re: Broadband Speed

Eggsorcist — Thu, 15 Dec 2022 11:50:12 GMT

Hi Chris,

Do we have an update here?

thanks

Re: Broadband Speed

Chris-TalkTalk — Thu, 15 Dec 2022 12:19:47 GMT

Hi Eggsorcist,

Line test is passing, can't see any reason for the drop in speed. Could you try switching the router off and leave it off for at least 30 minutes, then switch back on and retest. Please let us know how you get on

Chris

Re: Broadband Speed

Eggsorcist — Thu, 15 Dec 2022 12:40:03 GMT

Hi Chris,

I have already tried this including leaving it off for 24 hours. I have also tried changing the wireless channel, turning off all other devices etc

At the moment the line will be fine. Problems will begin around 7pm tonight. Are you able to test the line again this evening?

Thank you

Re: Broadband Speed

Eggsorcist — Thu, 15 Dec 2022 12:50:50 GMT

Please see attached images of speed results from 14/12/2022 at 19:56

Re: Broadband Speed

Chris-TalkTalk — Thu, 15 Dec 2022 13:30:32 GMT

Does it go slow at exactly 7pm?

Re: Broadband Speed

Eggsorcist — Thu, 15 Dec 2022 13:40:18 GMT

Approximately 7pm until 11pm

Re: Broadband Speed

Chris-TalkTalk — Thu, 15 Dec 2022 14:14:15 GMT

Does it coincide with any electrical device that's on a timer. Christmas tree lights are notorious for causing interference, as it only started a few days ago could this be the cause?

Re: Broadband Speed

Eggsorcist — Thu, 15 Dec 2022 14:33:51 GMT

Hi Chris,

It has been happening since 8th December. We have no Christmas lights

I do not have anything on a timer 😞

Re: Broadband Speed

Chris-TalkTalk — Thu, 15 Dec 2022 15:29:42 GMT

OK thanks, could you check if this happens again tonight, and just run some speed tests around 7pm on the My Account speed checker - Run a broadband speed check with TalkTalk

Chris

Re: Broadband Speed

nophead — Thu, 15 Dec 2022 15:34:45 GMT

Again sounds like the same problem I have. I am pretty sure talk talk have a contention problem in Aylesbury most evenings and the problem is only getting worse.

Re: Broadband Speed

Eggsorcist — Thu, 15 Dec 2022 15:46:14 GMT

Hi Chris,

will do. Thank you

Re: Broadband Speed

Eggsorcist — Thu, 15 Dec 2022 21:02:46 GMT

Hi Chris,

Please see attached Chris. Average download speed 2.2 mbps, against a guaranteed speed of 46 mbps. Please can someone/ an engineer come out to look at resolve this or will need to look at cancelling the service as talktalk cannot offer the speeds they guarantee.

Thank you

Re: Broadband Speed

Chris-TalkTalk — Fri, 16 Dec 2022 11:40:11 GMT

Hi Eggsorcist,

I'll pass this over to our Network Team. I'll let you know when I receive an update or they may contact you directly

Thanks

Chris

Re: Broadband Speed

Eggsorcist — Fri, 16 Dec 2022 13:14:03 GMT

Thank you Chris

Re: Broadband Speed

Chris-TalkTalk — Fri, 16 Dec 2022 13:21:41 GMT

No problem 🙂