topic Re: VPN Connection in Broadband

VPN Connection

vodkajo — Fri, 16 Dec 2022 16:28:08 GMT

I can't connect to my work's VPN - I understand that may need to make a firmware change to my router

Your assistance would be appreciated

Many thanks

Re: VPN Connection

Skynet_TX — Fri, 16 Dec 2022 20:32:32 GMT

If you have the Sagemcom Wi-Fi Hub (which has one single LED, and a bronze colour behind the holes on the front), then this may well be caused by the firmware version. The support team here may be able to change the firmware version, however they will probably not be around until Monday now.

For one of the TalkTalk Support Team on this community to be able to look into this you will need to update your community profile to include :

Your name
Landline telephone number that your TalkTalk service is provided on (this is shown in ‘My Account’) OR your account number if you have Full Fibre with no landline
An alternative contact number

This will allow them to identify you, and they will then be able to help.

Don't post any personal details in this thread, just add them to your community profile (only you and the TalkTalk Support Team on this community can see your profile details).

Re: VPN Connection

Debbie-TalkTalk — Mon, 19 Dec 2022 06:55:21 GMT

Hi vodkajo

Apologies for this.

Please can you add your name and TalkTalk landline number to your Community Profile, I can then take a look at this for you.

Thanks

Debbie

Re: VPN Connection

vodkajo — Mon, 19 Dec 2022 10:18:08 GMT

Debbie

I've added the information that you requested

Re: VPN Connection

Debbie-TalkTalk — Mon, 19 Dec 2022 10:25:43 GMT

Hi vodkajo

Thank you. Are you currently using the HG633 router? This should work ok with VPN.

Have you tried factory resetting the router using the pin hole reset for ten seconds?

Thanks again.

Debbie

Re: VPN Connection

Debbie-TalkTalk — Fri, 30 Dec 2022 10:58:08 GMT

Hi vodkajo

Do you still need help with this?

Thanks

Debbie