topic Re: New Router Not Working in Broadband

New Router Not Working

bdddff — Fri, 23 Dec 2022 09:35:26 GMT

Hi,

After much negotiation with Talktalk CS, I got a new Sagemcom wifi hub, though have found that it is less reliable than the D Link DSL-2680 it replaced.

The new router would not allow all devices on at first, stating the passwords were wrong - I logged into the router and changed the password and that allowed everything on after a few goes and a few resets of the thing.

Since then the internet has been incredibly unreliable and dropped out entirely (flashing orange light on the router) for two minutes every 15-30 minutes or so, which has made it impossible to do anything. I have done some searching around these forums and elsewhere and checked for firmware and so on, but the only thing that has fixed it is reverting back to the old D Link router.

Some other factors I'd found and weighed up

- devices putting too much strain on the router. I've dismissed this as I am only a moderate user and the exact same devices are connected to both. A new one surely has more capacity and usage is identical - light streaming at standard resolution, internet browsing, some gaming. Wifi is generally consistent on both and the cutting out relates to lights flashing on the router rather than the wifi connection dropping.

- Issues with the network. Unfortunatley I was unable to complete a line test with the new router without it cutting out. I did one with the old router and it generated a fault and reference number (REP-12289132), but the email that came through said that everything is operating as usual.

Any other ideas?

Re: New Router Not Working

Chris-TalkTalk — Fri, 23 Dec 2022 09:50:28 GMT

Hi bdddff,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris

Re: New Router Not Working

bdddff — Fri, 23 Dec 2022 10:42:51 GMT

Done

Re: New Router Not Working

Chris-TalkTalk — Fri, 23 Dec 2022 10:48:42 GMT

Thanks. When did you last have the Sagemcom connected?

Chris

Re: New Router Not Working

bdddff — Fri, 23 Dec 2022 12:41:41 GMT

Sagemcom was removed around 23:00 last night. Was used from approx 10:00 on Weds morning.

Re: New Router Not Working

Chris-TalkTalk — Fri, 23 Dec 2022 12:49:40 GMT

OK thanks. The instability certainly appears to have started at the time that you connected the Sagemcom. How may telephone sockets do you have? Do you have anything connected to your telephone socket(s) in addition to your router?

Chris

Re: New Router Not Working

bdddff — Fri, 23 Dec 2022 12:54:00 GMT

We have a mastersocket 5c with a line going to the router, and one to a telephone.

Re: New Router Not Working

Chris-TalkTalk — Fri, 23 Dec 2022 12:59:01 GMT

Are you experiencing any problems with your telephone service, any noise on the line?

Re: New Router Not Working

bdddff — Fri, 23 Dec 2022 13:01:14 GMT

Nope, as far as I can tell it's absolutely fine. No issues noticed at all. Only variable that has changed is the router.

Re: New Router Not Working

Chris-TalkTalk — Fri, 23 Dec 2022 13:03:11 GMT

OK, I can send another router to test with, it will be the same make and model though. Would you like me to arrange this?

Chris

Re: New Router Not Working

bdddff — Fri, 23 Dec 2022 14:26:48 GMT

Before you do, is there anything else I could be doing incorrectly? I assumed it would be a simple swap job and I would only need to change devices over rather than having to be logging into the router and playing with settings.

Re: New Router Not Working

Chris-TalkTalk — Fri, 23 Dec 2022 14:34:29 GMT

Yes, it should just be a case of swapping the routers over, you shouldn't need to change any settings. Are you using the cable supplied with the new router?

Chris

Re: New Router Not Working

bdddff — Fri, 23 Dec 2022 17:34:24 GMT

Yes, all the cables that came with it. I'll have a new one please, yes.

Re: New Router Not Working

Debbie-TalkTalk — Wed, 28 Dec 2022 08:33:42 GMT

Hi bdddff

The replacement router is on its way, please allow 48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie