topic Re: Talktalk HG633 in Broadband

Talktalk HG633

johntalktalk — Tue, 27 Dec 2022 14:00:44 GMT

Good afternoon , my old modem router a HG633 superouter seems to be playing up, it has been connecting then disconnects then reconnects so i may need a replacment one sent as it is driving me up the bloody wall.

many thanks for your help and replay

John

Re: Talktalk HG633

Skynet_TX — Tue, 27 Dec 2022 18:52:16 GMT

Hi @johntalktalk,

Can you clarify exactly what issue you have, i.e. is the router losing its connection to the internet and having to reconnect (as if this is the case it might be a fault with the phone line, rather than the router), or is the router remaining connected to the internet, but devices (wired and/or wireless) are losing connection to the router.

The 'broadband' light on the router should always remain solid green, if this goes out and then flashes for a while, then your router has lost its connection with the internet and is having to reconnect.

If the router is losing connection with the internet it would be worth going to the Service Centre to ‘run a connection test’ on your line, this will indicate if there is currently a fault affecting your service. You can also access this from the ‘My Account’ site.

Also, if you have a landline phone can you check to see if that is working normally (i.e. you have a clear dial tone and no noise on the line).

If your master phone socket has a test socket inside it then you could also try the router in there (via a microfilter), that would then eliminate any of the phone wiring in your home as being a possible cause of the problem.

Re: Talktalk HG633

johntalktalk — Tue, 27 Dec 2022 19:54:32 GMT

My Bad Apparently the cable from telephone line into the back of the router was not quite correctly inserted

pushed all the cables into place and touch wood seems fine and dandy now 🙂

fingers crossed but thanks for the reply

Skynet_TX , aka terminators boss 😉

many thanks again

John

Re: Talktalk HG633

Debbie-TalkTalk — Wed, 28 Dec 2022 10:27:15 GMT

Hi John

Has everything been working ok since your last post?

Thanks

Debbie

Re: Talktalk HG633

johntalktalk — Wed, 28 Dec 2022 13:15:24 GMT

Yes thanks Debbie

all seems ok now fingers crossed

thanks for your help though

have a good day

🙂

Re: Talktalk HG633

Debbie-TalkTalk — Thu, 29 Dec 2022 07:32:46 GMT

Hi John

That's great. If you do experience any further issues then please let us know.

Thank you. You too 🙂

Debbie