topic Re: Broadband in Broadband

Broadband

Lucianneiona0 — Wed, 28 Dec 2022 14:13:41 GMT

I was without broadband for five days was sent new equipment but no deduction I was told it takes 30 days this happened on 15 nov still not sorted,

Re: Broadband

AllyM — Wed, 28 Dec 2022 15:23:05 GMT

Whether or not you are eligible for compensation depends on a number of factors. You have to understand that TalkTalk have 2 working days after you report the fault to get it fixed, for example. You should get compensation for any extra working days after that. It's all explained here: About your auto compensation credit - TalkTalk Help & Support

If you would like TalkTalk staff on this forum to help, it's best to make sure your forum profile is updated with your personal details and your TalkTalk landline number in order that they are able to find your account (don't post personal details on the thread though).

Re: Broadband

Debbie-TalkTalk — Thu, 29 Dec 2022 09:06:48 GMT

Hi Lucianneiona0

Just to confirm, has the fault been resolved?

Thanks