topic Re: Fibre Broadband no internet in Broadband

Fibre Broadband no internet

Kazp_1 — Mon, 28 Nov 2022 11:05:49 GMT

Good morning.

Our fibre broadband keeps dropping out and saying 'no internet' even if we are connected to the WiFi. The light on the router is white static. My phone and TV are the only devices in the house that can connect, but even then it's slow. This is happening everyday now since last weds which is a massive problem as we work from home and need to connect to VPN.

Would really appreciate any help.

Many thanks.

Kind regards,

Karolyn

Re: Fibre Broadband no internet

Anonymous — Mon, 28 Nov 2022 11:13:36 GMT

Hello,

I'm sorry to hear this and will take a look now. I've run a test on the line which is inconclusive. Can I just confirm, is the router currently switched on at the moment?

Thanks

Re: Fibre Broadband no internet

Kazp_1 — Mon, 28 Nov 2022 11:26:11 GMT

Hi Michelle,

The router is switched on. I did have to do a reset on it a bit earlier just to get the internet again.

Thanks,

Karolyn

Re: Fibre Broadband no internet

Kazp_1 — Mon, 28 Nov 2022 11:33:53 GMT

I have no internet again. Just constantly dropping out. The router is on.

Thanks,

Karolyn

Re: Fibre Broadband no internet

Chris-TalkTalk — Mon, 28 Nov 2022 11:55:10 GMT

Hi Karolyn,

Are you experiencing any problems with your telephone service, any noise on the line?

Chris

Re: Fibre Broadband no internet

Kazp_1 — Mon, 28 Nov 2022 12:37:58 GMT

Hi Chris,

We don't use the landline so I couldn't say. The dialling tone is fine.

Many thanks.

Karolyn

Re: Fibre Broadband no internet

Kazp_1 — Mon, 28 Nov 2022 12:58:21 GMT

Please can anyone help? I have no internet and am meant to be working from home.

Re: Fibre Broadband no internet

Chris-TalkTalk — Mon, 28 Nov 2022 13:21:26 GMT

Line test is picking up a potential problem so I'll log it over to Openreach for investigation. Apologies for any inconvenience

Chris

Re: Fibre Broadband no internet

Kazp_1 — Mon, 28 Nov 2022 13:24:25 GMT

Okay, thanks so much Chris. Will someone be in touch if they need to come round?

Kind regards,

Karolyn

Re: Fibre Broadband no internet

Chris-TalkTalk — Mon, 28 Nov 2022 13:28:32 GMT

Yes, they check the external line and if they need to access your home they'll contact you directly

Chris

Re: Fibre Broadband no internet

Kazp_1 — Mon, 28 Nov 2022 13:34:42 GMT

Thanks so much for your help Chris.

Re: Fibre Broadband no internet

Chris-TalkTalk — Mon, 28 Nov 2022 14:05:50 GMT

No problem 🙂

Chris

Re: Fibre Broadband no internet

Kazp_1 — Tue, 29 Nov 2022 10:19:47 GMT

Hi Chris,

Just to check, when will we know if the problem has been looked at by Openreach? Will they let us know?

Many thanks.

Kind regards,

Karolyn

Re: Fibre Broadband no internet

Debbie-TalkTalk — Tue, 29 Nov 2022 10:26:52 GMT

Hi Karolyn

This fault is still with Openreach, no additional updates have been provided at the moment.

I will continue to monitor this fault and I will post back on this thread as soon as Openreach provide further updates.

Thanks

Debbie

Re: Fibre Broadband no internet

Kazp_1 — Tue, 29 Nov 2022 10:33:38 GMT

Thanks so much Debbie. Hopefully Openreach sort it soon.🤞🏻

Kind regards,

Karolyn

Re: Fibre Broadband no internet

Debbie-TalkTalk — Tue, 29 Nov 2022 10:37:32 GMT

Hi Karolyn

No problem 🙂

Thanks

Debbie

Re: Fibre Broadband no internet

Kazp_1 — Tue, 29 Nov 2022 16:59:52 GMT

Hi Debbie,

Would it be at all possible to get a new router sent to see if that helps while we wait for Openreach?

If we turn the router off for 30 mins and turn it back on we get internet access for a while until it fails again and we have to re-do this process.

Many thanks.

Kind regards,

Karolyn

Re: Fibre Broadband no internet

Debbie-TalkTalk — Wed, 30 Nov 2022 06:51:05 GMT

Hi Karolyn

Yes of course, no problem 🙂

The router is on its way, please allow 24-48hrs for this to arrive.

I will continue to monitor for updates from Openreach.

Thanks again.

Debbie

Re: Fibre Broadband no internet

Kazp_1 — Wed, 30 Nov 2022 08:02:26 GMT

Thanks so much Debbie.

Kind regards,

Karolyn

Re: Fibre Broadband no internet

Debbie-TalkTalk — Wed, 30 Nov 2022 08:11:02 GMT

Hi Karolyn

No problem 🙂

Debbie