topic Re: DNS Issues in Broadband

DNS Issues

JordanS — Thu, 15 Dec 2022 11:16:48 GMT

Over the last couple weeks the DNS issues i've been having with Talk Talk seem to pop up every other day now and it's getting ridiculous.

With my previous router I had to sign in once and change the DNS to 8.8.8.8, because Talk Talk's DNS address just doesn't work.

I had a new router sent to resolve other connectivity issues I was having, and over the last couple weeks the DNS issues have been consistent. We cannot access Internet in the household, restarting the router will temporarily resolve, as will signing in and changing the DNS between 8.8.8.8 and 79.79.79.79 (again, will only work temporarily, as I've had to do this 3 times just today to get access to internet before it drops again after a while).

Please can this be looked into ASAP? I can't keep restarting my router or manually changing DNS, me and my partner both work from home and this is causing serious disruptions, I almost left Talk Talk last time with the issues I was having, and I'm getting to that point again.. 😞

Thanks in advance,

Jordan

Re: DNS Issues

Debbie-TalkTalk — Thu, 15 Dec 2022 12:33:12 GMT

Hi Jordan

I'm sorry to hear this.

We have a new firmware version we can try, would you like me to update the firmware this afternoon?

We advise to leave the router switched on without being rebooted whilst we update the FW. This should take no longer than 15 minutes to update.

Thanks

Re: DNS Issues

JordanS — Thu, 15 Dec 2022 13:25:41 GMT

Hello @Debbie-TalkTalk ,

Yeah that would be fine, would we experience any disruptions during the upgrade? I only ask as my wife is in meetings and calls literally all day so ideally would be able to stay online. Can rearrange for tomorrow if need be.

Cheers,

Jordan

Re: DNS Issues

Debbie-TalkTalk — Thu, 15 Dec 2022 13:27:27 GMT

Hi Jordan

Yes the connection would drop for a short while. We can do this tomorrow morning if that's better?

Thanks again.

Debbie

Re: DNS Issues

JordanS — Thu, 15 Dec 2022 13:40:51 GMT

Hi @Debbie-TalkTalk ,

Yes tomorrow morning would work better, thank you. Please carry it out at any time then.

Kind regards,

Jordan

Re: DNS Issues

Debbie-TalkTalk — Thu, 15 Dec 2022 13:50:02 GMT

Hi Jordan

No problem. We will post back to confirm once the firmware has been updated.

Thanks

Debbie

Re: DNS Issues

JordanS — Thu, 15 Dec 2022 15:55:28 GMT

Thank you @Debbie-TalkTalk . Have a good evening.

Re: DNS Issues

Karl-TalkTalk — Fri, 16 Dec 2022 08:54:20 GMT

i'm struggling to connect to your router, can you reboot this ?

Thanks

Karl.

Re: DNS Issues

JordanS — Fri, 16 Dec 2022 09:52:20 GMT

Hi @Karl-TalkTalk , I did notice this morning before leaving for the office that the router had an orange flashing light, and I assumed that was you guys updating it. I have asked my wife to reboot it and she says it has been done now, please give it another try.

Cheers,

Jordan

Re: DNS Issues

Karl-TalkTalk — Fri, 16 Dec 2022 10:02:32 GMT

I've tried again and still cannot connect. - Line tests are clear, no outages etc, but still struggling with this. I'll try a little later. As a precaution I'll also pop a router in the post to you to be on the safe side.

Karl.

Re: DNS Issues

JordanS — Fri, 16 Dec 2022 10:08:16 GMT

Hello @Karl-TalkTalk , I've asked my wife to reboot it again, will update if it remains flashing orange or not.

Cheers,

Jordan

Re: DNS Issues

Karl-TalkTalk — Fri, 16 Dec 2022 10:13:09 GMT

Thanks, I'll re-try in a bit and see what happens. If still flashing orange I would try a factory reset - hold a pin in the rest hole for 10 seconds to factory reset.

Karl.

Re: DNS Issues

JordanS — Fri, 16 Dec 2022 11:16:14 GMT

Hello @Karl-TalkTalk , I think the router may be FUBAR.... It was working fine this morning up until around 8:20 when it started flashing orange, my wife has tried the reset for 10s, 30s and 60s, but no change. She unplugged for 60s, plugged back in and turned back on, still flashing orange, tried the reset again after, and it's STILL flashing orange.... she's working from home today and this is causing major disruptions..

Cheers,

Jordan

Re: DNS Issues

Karl-TalkTalk — Fri, 16 Dec 2022 11:17:36 GMT

I still cant connect to the router from here. A router is on the way to you, But I'll keep trying.

Karl.

Re: DNS Issues

JordanS — Fri, 16 Dec 2022 11:29:29 GMT

Hello @Karl-TalkTalk , yeah I assume as per my previous comment, the router is having serious problems since this morning as nothing is seemingly working and it's constantly flashing orange. Do we know how long it will take for the new router to turn up? As stated previously my wife and I both work from home frequently, and she's dead in the water at home right now.

Re: DNS Issues

Karl-TalkTalk — Fri, 16 Dec 2022 11:33:10 GMT

The router is usually out in 24 to 48hrs, but at this festive time of year, with couriers under more strain, especially with the Royal Mail Strikes, I cannot guarantee this, but all we can do is wait and see.

Karl.

Re: DNS Issues

JordanS — Tue, 20 Dec 2022 07:30:34 GMT

Good morning @Karl-TalkTalk , I can confirm I've received the new router, plugged it in and it's currently working. I'll be in the office today, so feel free to update as and when.

Cheers,

Jordan

Re: DNS Issues

Debbie-TalkTalk — Tue, 20 Dec 2022 08:18:06 GMT

Hi Jordan

Thank you. As soon as the firmware has updated I will post back to let you know.

Debbie

Re: DNS Issues

Debbie-TalkTalk — Tue, 20 Dec 2022 09:29:18 GMT

Hi Jordan

The firmware has now updated to the latest version.

Thanks

Debbie

Re: DNS Issues

JordanS — Tue, 20 Dec 2022 10:32:17 GMT

Hello @Debbie-TalkTalk , i will check when I get home and monitor over the coming days to then report back, thank you.

Cheers,

Jordan