topic Re: BROADBAND SPEED in Broadband

BROADBAND SPEED

panirwane — Mon, 02 Jan 2023 06:22:23 GMT

Hi,

For the last week now, every night between the hours of 7-11.30 my internet speed drops to around 1 mps. My guaranteed speed is 46 mps. I have contacted TalkTalk who emailed me over a list of things to try (turning router off etc) however none of these work

The rest of the day my connection is fine, however without anything changing and even with no devices using the connection, at 7-11.30 it drops to 1 mps. Wireless and LAN connection are both the same..

Help!?

Re: BROADBAND SPEED

Skynet_TX — Mon, 02 Jan 2023 19:34:57 GMT

Hi @panirwane,

Does the speed improve again by itself each day (i.e. without you having to reboot the router).

For one of the TalkTalk Support Team on this community to be able to look into this you will need to update your community profile to include :

Your name
Landline telephone number that your TalkTalk service is provided on (this is shown in ‘My Account’) OR add your account number to the ‘private notes’ section if you have Full Fibre with no landline
An alternative contact number

This will allow them to identify you, and they will then be able to help.

Don't post any personal details in this thread, just add them to your community profile (only you and the TalkTalk Support Team on this community can see your profile details).

Then they will hopefully be able to respond to this post tomorrow.

Re: BROADBAND SPEED

Chris-TalkTalk — Tue, 03 Jan 2023 16:18:32 GMT

Hi panirwane,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris