topic Bad Internet! in Broadband

Bad Internet!

jace777 — Wed, 04 Jan 2023 04:36:31 GMT

Patchy and completely internet off last few hours,even after router restarted.please help urgently,this is the worst for weeks,in LONDON SE1 Area!

Re: Bad Internet!

Karl-TalkTalk — Wed, 04 Jan 2023 08:24:03 GMT

I can see the router online now, and all tests are showing clear with no issues. How are things now ?

Are you losing connection to wired devices or just over wifi etc ?

Thanks

Karl.

Re: Bad Internet!

jace777 — Wed, 04 Jan 2023 14:48:43 GMT

Hello Karl,thank you yes,its better now was 35 MB to Router,but to my devices a very low 13 MB!

Re: Bad Internet!

Karl-TalkTalk — Wed, 04 Jan 2023 15:17:09 GMT

Wired speeds are fine, but there are a lot of wifi devices around you and a lot of wifi congestion.

You can try some different wifi channels, but most channels do look congested.

you can see the 2.5Ghz wifi signals from the graph below :

Karl.

Re: Bad Internet!

jace777 — Wed, 04 Jan 2023 18:54:17 GMT

Thanks again Karl do you mean my devices,or other homes nearby.Yes flats here in Central London etc perhaps Jace!

Re: Bad Internet!

Karl-TalkTalk — Thu, 05 Jan 2023 08:48:02 GMT

These are from other devices around you, most look to be from other people nearby. other providers etc.

You may be able to try WiFi boosters in your property to improve the signal strength of your own wifi, but with the amount of congestion I am seeing, the wifi interference is beyond our control.

Karl.

Re: Bad Internet!

jace777 — Fri, 06 Jan 2023 23:57:50 GMT

Thanks again Karl can you supply a Wifi Booster for me from Talk Talk.How do i obtain one,and does it cost,kind regards Jace!

Re: Bad Internet!

Chris-TalkTalk — Mon, 09 Jan 2023 09:22:31 GMT

I can send one free of charge, would you like me to arrange this?

Chris

Re: Bad Internet!

jace777 — Mon, 09 Jan 2023 14:29:09 GMT

Please send Chris,great yes thank you so much Jace!

Re: Bad Internet!

Chris-TalkTalk — Mon, 09 Jan 2023 15:07:04 GMT

OK I've ordered it, it should be with you within a couple of working days

Chris

Re: Bad Internet!

jace777 — Tue, 10 Jan 2023 00:35:54 GMT

Thank you once again Chris!

Re: Bad Internet!

Anonymous — Tue, 10 Jan 2023 06:54:30 GMT

Morning,

Please let us know how you get on 🙂

Thanks